24-05-2026 10:17 PM
why is ee so bad this company sucks i want to get add on but doesnt allow yet stupid same message over and over yet ee say my account is fine
25-05-2026 07:50 AM
this company is so garbage why is it happening on web and app like i cant even add a add on cause of this always errors this why vodafone better i cant wait to cancel my ee contract and move
25-05-2026 07:53 AM
why cant i do it though im on a similar situation web app doesnt work do you guys not care or bother fixing why do i have to call i dont even work for ee
25-05-2026 09:16 AM
Hi @Therealdeal1,
Welcome to the EE Community
Are you able to get logged in ok it is just when accessing the add-ons page you are getting this error? Have you tried multiple different browsers?
Which add-on is it you are looking to add as a lot of them can be added by text message also if you are having issues online currently and need an add-on.
Alex
20-08-2026 07:38 PM
I’ve had this issue for four weeks across multiple devices both online and in the app. Finally, after a 50 minute phone call today, their Tech 2 team admitted this is a known issue and they’re working on a fix.