Cannot manage account online or in the app

[babehBackRibs]

This has been going on for a week now.

Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.

Yes, I've uninstalled the app and reinstalled 

Yes, I've tried different browsers.

I have been in touch with customer services already, who tried to reset my account to no avail, and suggested that because lots of updates were being made to the site, some things might break...which is frankly ridiculous.

Is anyone at EE able to help with this?

 

[Michael_D · Accepted solution]

Hi @babehBackRibs 

Thanks for coming to the community.

If you are seeing this on the website and the app as soon as you try to login, it does indicate it would be something with your account.

If our guides have tried to reset the account and that hasn't helped, they would normally raise a ticket for this to be looked at further.

I'd recommend giving our tech guides another call so they can check this over again to see if anything was raised and if not, get one raised for investigation.

Michael

[Northerner]

Hi @babehBackRibs 

Call EE and ask them to delete your online account and then register again. 

Thanks 

[Daymoalexander]

I can’t mirror the issue on the mobile side of the app but I had been having issues accessing the broadband section. Have you called CS on 150 and raised a fault? As suggested in other replies, this seems to be a known issue. 

[M8rix007]

I am getting the same for weeks, tried everything the same as you.

Have you managed to resolve this?

TIA

[Peter_W]

Thanks for reaching out to us here on the Community, @M8rix007.

There are a range of factors that could be influencing this, and if you've tried some troubleshooting at your end, the next steps would usually be checking how things are set up at our end. 

We don't have access to accounts via these forums, but if you give us a call, a member of our team can check this out, and if needs be help get things investigated further.

Peter

[M8rix007]

Gave them a call and after a few pass arounds I was told I would just have to wait till it started working again as many have this issue.

I then get a txt saying incident ID28916515 has been closed???

Still cannot manage account???

Both App and web site.

😞

Anyone got any further with this issue?

TIA

[Daymoalexander]

A lot of issues over the last couple of days with the app and website not loading info. They seem to raise a fault request and then close it as there isn’t an immediate fix for the issue.