Utterly disgusted with my treatment by EE. placed an order online on 3/8/26 only for the order not to process but a deposit was still taken from my bank. Spoke with customer services the next day and had an order taken over the phone and another deposit taken, only to find out on Thursday that the wrong handset had been sent to me! Spoke with customer services again only to told the original handset needed to be returned before anything could be done, even though I never received the original handset as the delivery was stopped by EE. Today I was told that my account had been closed by the supply chain team after the original handset was received back at EE. Sales advised me to order a new phone on a new account, only for another deposit to be taken from my bank and then I failed the credit check! Customer service then passed me to billing who reopened my original account but could only perform an upgrade if I went into my local store with my ID as I didn't have sim to send a PIN to. Went to my local store provided them with my passport only to then be told in a shop full of customers that I had failed the EIV check or money laundering check. My credit score has damaged by EE, I am nearly £100 out of pocket with no phone to show for it! DO YOURSELVES A FAVOUR AND GET YOUR PHONE CONTRACT WITH SOMEONE ELSE!!!
