Cannot manage account online or in the app

[babehBackRibs]

This has been going on for a week now.

Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.

Yes, I've uninstalled the app and reinstalled 

Yes, I've tried different browsers.

I have been in touch with customer services already, who tried to reset my account to no avail, and suggested that because lots of updates were being made to the site, some things might break...which is frankly ridiculous.

Is anyone at EE able to help with this?

 

[Michael_D]

Hi @babehBackRibs 

Thanks for coming to the community.

If you are seeing this on the website and the app as soon as you try to login, it does indicate it would be something with your account.

If our guides have tried to reset the account and that hasn't helped, they would normally raise a ticket for this to be looked at further.

I'd recommend giving our tech guides another call so they can check this over again to see if anything was raised and if not, get one raised for investigation.

Michael

[Northerner]

Hi @babehBackRibs 

Call EE and ask them to delete your online account and then register again. 

Thanks 

[angenike69]

It’s not just you, many people have that issue.

 Called 3 times in the last few days and I had no solution, just wait and keep trying.

I have been ee customer for 14 years and had no problem before but that situation now makes me really frustrated and disappointed.

Especially if you can’t find help online, no live chat, no communication on the ee website, no help on twitter or on this community. 
Everyone keeps saying to call 150.

But even when you call no help at all.

[Daymoalexander]

I can’t mirror the issue on the mobile side of the app but I had been having issues accessing the broadband section. Have you called CS on 150 and raised a fault? As suggested in other replies, this seems to be a known issue.