I recently purchased a laptop from EE online and was offered Single Device Insurance for approximately £4 per month. I declined it at the time because the ordering process stated that I could add the insurance through my EE account within 90 days of purchase.
I have since tried to purchase the insurance within this 90-day period, but the option is not available through my EE account or the EE online store.
EE also advertises Single Device Insurance at www.ee.co.uk/insurance, but the insurance product appears to be missing from the online store and cannot be purchased.
I have contacted EE support several times, including Live Chat and the EE Guide team. Despite consulting management and reviewing their internal guidance, I have repeatedly been told that they are unable to assist or provide a resolution.
