EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Unable to Broadband in EE app

I have just had my EE Smart hub installed I am unable to manage the broadband via the app which a lot of features are only accessible through. I can sign in initially after reinstalling the app but it then just hangs trying to load up.Very annoying l...

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Resolved! Setting up Direct Debit

Did anyone get this sorted as I am still going round and round in circles on this app. It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

Resolved! Outstanding complaint - BT Account not recognised

I have an outstanding complaint. My BT Account is not recognised so I cannot look at historical bills.I was on the ‘Live Chat’ for 4.5 hours and they said they would raise a complaint for me with EE and signed off.10 minutes later I got a text from E...

Resolved! Where have EE moved invoices to on the website

Resolved! Invoice - unable to download

I need to download my last invoice but it says Sorry, something went wrong on our end.

Resolved! EE App not able to log in

I've down loaded the EE App, login, enter the passcode which is texted to me and it just keeps looping round to the login page. Can anyone help? Its very annoying not being able to do a simple task

App not loading

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment?

Resolved! App & website broken

Hi, I cannot use the app or website. They both constantly say not working right now. Anyone else having a problem? EE swapped my email address and I think it’s broken the whole thing for me. I’ve tried deleted cookies, removing the app and still noth...