EE app and website

Resolved! Its redicouse that i cant pay on the app, i might be poor tomorrow

Resolved! Airtime reward

I claimed £10 in airtime rewards in November 2025 however, the £10 was not deducted from the December's total bill. After speaking to EE CS live chat, they confirmed that it wasn't deducted and they will deduct in January's bill. Checked my bill and ...

Resolved! App crashes at login

what has happened to the app? for months now i have not been able to login. i do the required verification steps and then it just goes right back to the 'log in to ee' start point!

Resolved! Adding contract to account

I have 2 phones under my name but when I log in I can only see one on my account. How do I add the 2nd? 

Resolved! Application error: a client-side exception has occurred

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine d...

Resolved! How to link employee details

Hi, Could a moderator help me with a dm. Looking to link my work ein so my account shows up correctly.   Thanks 

Resolved! Re: I am an EE customer for the past 6 months. Can I buy an iPhone on cotrect?

I have the exact same question, the ee app is showing upgrade eligible from 4 march, I am ee sim and broadband user which is both on contract.So, will I get the phone after 4 march?Thanks!

Resolved! Why do I not get the online chat option?

I really need to speak to someone using the online chat but it’s not an option for me? Why is that?

Resolved! New to EE

New to EE. I have downloaded app onto my android phone. Its been over a week and still it won't load my account. Uninstaller and reinstalled app still nothing. I put Email and password in and it keeps returning me to log in page. Please Help