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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9337 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23182 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492758 Views
  • 0 replies
  • 12 Helpful

EE App

I’ve been unable to link my phone to the EE app for over 6 months, every time I call EE I get fobbed off and they say they’ll call back and they don’t, becoming increasingly vexed with this, is anyone else having this issue? they tell me it’s an on g...

Resolved! Re: App under maintenance

Hello jane641 same problem although it has been only one dayi only have 4g with vodofone and broadband with EE. I’ve been asked by Vodafone whether they want me to join there broadband service! However I was quite happy with EE. Until now that wifi i...

Registered with email but need to changer user id

Set up user and password that logs me in no issues to new contract but it was used with a old phone and can't recover the code as it wrong phone number Hopefully there way to change user name and password and make same as other my previous recent pho...

Hevk0603 by Visitor
  • 120 Views
  • 1 replies
  • 4 Helpful