EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Linking a separate EE sim only

Hi im trying to link my sons separate EE sim only to my EE account. Its telling me its done but nothing is showing. How do i fix it? At this point we dont even know what he gets with his sim only as have no way to see it, i dont know where its regist...

Resolved! Online upgrade area of website isn't working

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...

Resolved! How to

How to remove a linked account

Resolved! Problems with New App

Over the past week when I use the updated EE APP, when I enter the Management section and select Broadband to try and check my Broadband speeds I am unable to do so,as the screen seems to be continuously scanning and then displays unable to load ple...

Resolved! App fail of the year. No pin recognised

We are new with this company around a few months time at best. But such fail with in service and App development didint seen nowhere a like.Few days ago in around 02:00 at night broadband hub disconnected taken a time to reconnect I was assuming tha...

App Not open

App not working

App not working and hasn't been for months despite keeping phone and apps up to date with latest software.Can't access or via my bills. Can't see available upgrades. Website is exactly the same.Contacted customer services over a week ago and still no...

Resolved! EE App after latest update

After latest update repeatedly asking to log in, add pin, add biometrics then errors.Anyone else having issues?Accessing webpage with no issues.

Resolved! Add EE Community Access Inside the App to Avoid Repeated Logins

It would be really useful if the EE app included a built-in section for accessing the EE Community directly.Right now, whenever we visit the community via the web, we have to log in repeatedly using passkeys or SMS verification. This adds unnecessary...

Passkeys?

When logging into this community site to make this very post, the login page for the password has a section called Passkeys. This is what it says when clicked on:PasskeysPasskeys are a new alternative to passwords.When you set one up, a pair of secur...