Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
TL;DR: Signed up for an EE eSim, hit account linking snags, got great support but no fix. Found this is a years-long issue—why doesn’t EE just admit it and schedule a proper resolution?The Setup ProcessBuckle in—I’ve got a tale to tell! A few days ag...
I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."I'm able to log in successfully via the EE website, so this issue seems specific to the a...
Hi, there is a problem with my account where I can login but can only see my profile nothing else in my account, I have been on with EE and have now been told that this is an issue and I'm not the only one and I am now on a list with level 2 tech tea...
I can't log into my account for the second month. I contacted the service shop twice, called 150, but no one can do anything.
EE Fix your website. Its getting anoying when pages fail to load. This is not a problem my end its your end so dont need, do this to your settings.
Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?
I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...
I just linked my EE Sim to my account and when I go on the website it shows my data usage etc. but when I go on the app, it’s not showing, do I have to wait a couple hours for it to update on the app or something?
Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...
Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!!
