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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608089 Views
  • 0 replies
  • 12 Helpful

Resolved! App is always getting last minute improvements

I changed my broadband to ee recently from sky. I have had ee broadband for around 2 months and countless times I have come on to remove permissions for my children's devices at night and I can not access the app. They need their devices for their al...

Ajtk1986 by Explorer
  • 301 Views
  • 1 replies
  • 2 Helpful

Problem with the app

I’m really annoyed that at night time when I want to put parent control on the app goes down, this results in my child being able to continue to use the internet all through the night. 

K456 by Explorer
  • 233 Views
  • 3 replies
  • 4 Helpful

App not workin

Need to verify a payment via messages or my card gets blocked but ran out of my current pack- need to top up for new pack to start and APP NOT WORKING NOR IS THE WEBSITE!!

EE finance checkout fault

I’m having an issue when checking out with the ‘Spread the cost’ option.I’ve selected the product (MacBook Air M4 15”). I want to pay a lump of £200 and then pay off the rest over 9 months. When I select  ‘Apply for EE Finance’ it just loads forever ...

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tomW1lb by Investigator
  • 428 Views
  • 7 replies
  • 0 Helpful

New Customer woes

I bought a SIM only contract, which is now up and running  BUT, I cannot use the APP/Website - as it wont let me add my account to it.  I notice there are a lot of people saying the same thing.  I would also like to use my Inclusive Extra - but I hav...

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Vix30 by Explorer
  • 1475 Views
  • 14 replies
  • 3 Helpful