Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?
How do I link my EE mobile to my EE broadband account on the Web?
Hi AllThe EE app for me this morning is not loading get a welcome to EE and then get a spinning wheel of doom, I can see others with the same issues this morning, was working fine yesterday, seems to be since last night iOS update 18.0.1 anyone else...
Switched broadband from BT to EE I have created an account but am unable to link either my mobile phone or broadband to the app I was told to take phone into an EE store which I did they told me they cannot do anything was told to contact customer se...
Hello I can log in to my account however whenever I go to upgrade or buy something from the shop it tells me that it can not log me in and to co tinge to purchase what I was purchasing however the option to purchase is only available if I already hav...
Bit strange, I'm also trying to activate this and the instructions above don't appear to be available in my community menus / profile.
Can you hurry up and sort the App update? I've got a son just landed in New York and can't buy data because your stupid app is updating
I have somehow ended up where my mobile email address ends @Gmail.com and my broadband email ends @googlemail.com.Even though they are technically the same and i get emails from ee for both mobile and broadband to the one account.The problem is as fa...
