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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Unable to view view bill on line on or the app? 2025/2026

Please someone help!since October last year i'm unable to view /print my bill on line or in the app.? I need to see this information! so i can check each month.I have made several calls for help with this and the EE team are having to post out my bi...

Resolved! App not showing devices

I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...

Resolved! Link family members account

I have just added EE broadband to my account to benefit from EE one to save in my mobile plan.When ordering the broadband customer service advised that my partner (who has his own mobile plan with EE) could be linked to me so he can benefit from the ...

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Resolved! Link ID

Hi all … can anyone tell me why I can’t link my phone on the EE app? cheers nik

Resolved! The APP

Not able to log onto the mobile APP for some weeks now - any help greatly recieved

Resolved! Login Problems

Hi There, I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!On the website I get a message saying "unable to load" ...

My app not working. Cant sing in

Resolved! Access to account

Why cant I access my EE account ALL weekend. I needed to change a schedule time which I had and I cant. This has cause a big problem not happy at all

EE

My EE app hasn't been working for two days.