EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 621257 Views
  • 0 replies
  • 14 Helpful

Resolved! My new account not link with EE

My Lebara number was ported to EE on 5 September. The port is completed and my Direct Debit is active, but the EE app only shows my old EE account as closed. I have already used Link a Product, but my new EE account still doesn’t appear. Can you chec...

Lankesh by • Visitor
  • 164 Views
  • 1 replies
  • 1 Helpful

Resolved! Linking mobiles

I have 2 EE mobiles which I pay for both. I have set up account for 1 so I can view account but I can't link the second one to the same account. It keeps saying "can't do this at present. Please try again later" this has been happening for months now...

Hazel223 by • Visitor
  • 149 Views
  • 1 replies
  • 1 Helpful

Resolved! App and website not showing finance options.

Hi allTrying to buy an Apple MacBook Air, everywhere tells me I can purchase from £30.19/month, which is the 48 month 0% interest option. When I click to apply for finance the screen either hangs or if it does work, only offers upto 9 months! This is...

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Resolved! Separate app access for Linked device

I Have simillar situation, my husband and I are linked to the same account (mine) i want him to have his own app on his phone, but i don’t want to change payments. I still want to be a person Who pays for both Numbers, just want him to have his own a...

domii7121 by • Investigator
  • 281 Views
  • 6 replies
  • 2 Helpful

Resolved! Parental control

I am having an ongoing issue with my parental control and it not being available. I want to be able to set timer on Internet. I have tried calling ee they said they could t fix it and escalated to a different company manages the parental control side...

Jules157 by • Investigator
  • 171 Views
  • 1 replies
  • 1 Helpful

Internet down

How long before it’s back up as I’m getting tired of the updates dropping my internet I’m not paying £54 just for it to keep dropping