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Why is the app soo hard to log into? Constantly rows me back to the login page?

Jec11
Visitor

‎09-08-2026 06:39 AM

 
0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎09-08-2026 09:35 AM

Morning @Jec11 

Thanks for coming to the community. 

How long has this been happening? Have you tried deleting and reinstalling the app to see if you can log in?

Speak soon 🙂

Leanne.

Anna243
Visitor

‎10-09-2026 08:05 PM

Ive been having the same issue for at least a year. Ive given up at this point

0 Helpful
Michael_D
EE Community Support Team
In response to Anna243

‎11-09-2026 09:45 AM

Hi @Anna243 

Thanks for coming to the community.

It is worth trying to login through the EE website to see if you can manage your account that way. If you still access your account, it would point to it being something at account level, and speaking to our tech guides will be the best step.

With the app, if you haven't already please try to uninstall and reinstall it to see if that helps. If it is still the same, our tech guides can look into this further for you.

Michael

0 Helpful