Can’t link device to account

[Aidy06]

Hi,

I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my mobile number. This has been going on for over 3 weeks now.

I’ve called numerous times and they keep telling me that there’s an issue with the app and website and it’s not letting people link their device, I find this hard to believe as it’s only happened when they moved me across to business.

Can anybody help with this issue please? As I don’t seem to be getting anywhere over the phone.

Thanks. 

[Katie_B]

Hello @Aidy06. 

Welcome to the EE Community. 

Are you aware if your old EE account was deleted from the system?

Katie

[Aidy06]

I’m not sure, they just said they can’t reset it or make me a new one and to just keep trying to log in but it’s been over 3 weeks now and still can’t get into it. 

[Christopher_G · Accepted solution]

OK, thanks @Aidy06 

This is something that you will need to continue to discuss with our business support team. Hopefully they can get to the bottom of it for you.

Chris

[Aidy06]

Still not sorted dispute various calls, not sure why it can’t be fixed. I can’t access my account any longer and nobody can help me.

They told me it was an issue with the app and website and that it was affecting everybody, said it would be fixed by the 15th of October but still can’t log in. 

[JoshAlfie1]

I am having the same problem. Been like this for weeks now.

Did you get anywhere with it?

Thankfully I didn't sign up to a contract, and will be taking my number elsewhere if it doesn't get resolved soon. 

[Aidy06]

No, haven’t had any luck sorting it.

As it stands I can’t access anything that I need for my business, I can’t see my bills etc.

If not resolved shortly I’ll be taking my business lines elsewhere. 

[rob794580]

I am in the same boat. It’s been nearly three months now. Did you manage to get it sorted? 

[Denisthemen___]

This is great - now have exactly the same problem - discovered the inability to download invoices today and their only solution was to email separate pdf files from April to date.  I did move from a personal account to a business account as well because the wrong phone number (my personal one) was initially wrongly allocated - I had two EE mobiles.!!!

simply don’t understand why the web site has options to correct the phone number but then refuses to recognise either the business number or the private number.  What is amazing is that they do recognise the correct phone number for the account when creating invoices to take direct debit payments. The bills have the correct number associated with the account printed on them.!!!!

It is quite shocking that EE haven’t sorted this issue - its been known for months. If I want to change to another provider who doesn’t have these problems which are not my fault then I have to pay a mammoth transfer charge. The end of my contract can’t come quick enough especially as I only get one or two bars signal at my home.

[MikeW26]

I joined EE a month ago for my home phone and broadband and am having the same problems. Not a good impression for a new customer. I'm beginning to think I've done the wrong thing joining EE.