Unable to view view bill on line on or the app? 2025/2026

[Laney6]

Please someone help!

since October last year i'm unable to view /print my bill on line or in the app.?  I need to see this information! so i can check each month.

I have made several calls for help with this and the EE team are having to post out my bills each time.  I want this information to show on my dash board as it always use to?  I was told last time that a few users were experiencing this issue and it would be resolved in 48 hours!

We are now January 2026 and again i called EE and again the kind customers service operator agreed to post my latest 2 bills out free of charge, going forward if i wanted paper bills i would have to pay an extra £2.50 a month!  I don't want paper bills, i want to be able to view and print my bills from my on line account as i always use to be able to do.

I was also offered a call back from the technical team within 15 mins, this did not happen!

Please help!!!!

[Northerner]

Hi @Laney6 

What error message do you receive.

Try asking EE CS to delete your online profile and you can register again, this may work.

Thanks 

[Laney6]

It says cant load this information right now!

but has said that for 3 months!

[Schockwave]

@Laney6 , you would need to ring customer service and speak to them to refresh your account and then you should be able to register again and use the app.

[Laney6]

ive tang them 3 times already?

[Laney6]

ive rang them 3 times already?

[Linzi_H · Accepted solution]

Hi @Laney6 

As @Northerner and @Schockwave have mentioned above, speaking with our team is the best next step in getting this resolved. If the team is unable to resolve this on the call, they should open a ticket to escalate the issues you're having for further investigation. 

I know it's not ideal having to call again if you've spoken with us several times already. So another option would be to Fill out our complaints form, and a dedicated member of the team will get back in touch within 7 days. 

I'm confident this can be sorted.

Linzi 

[Laney6]

Hi Linzi

Filled out complaints form 2 days ago, still no reply or call back.

Still unable to view and print my bills.

Was promised a call back on Saturday from Technical team but that didn't happen either!

[Michael_D]

Hi @Laney6 

I can appreciate you want to get this resolved to be able to view your bills.

The complaints team will get back to you as soon as they can, but the current timescale for a response is at least 7 days.

You can raise a complaint over the phone if you wanted to look to get this resolved sooner.

Michael