Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi how do I link up my phones on my iPad EE app?
I'm so frustrated right now. I switched my broadband from BT to EE as they have been promoting!I already had an EE account which had been used a long time ago for mobile dongle but inactive. After the switch, I don't have access to my new EE broadban...
Since I joined EE in April, I've not been able to access account information on either my mobile or laptop. Why?
HiThere isn't an option to delete something that I don't want in my basket online. Can anyone advise? I have already cleared cache & cookies
Been trying to upgrade to an S25 ultra but get the above message. App says I'm eligible and my contract ends 26th Feb 2025 but there are simply no options available.....I cant even switch to a sim only plan. I've recently taken out a second contract ...
I want to link my mobile accounts to my broadband account in the App.I go through the process and get a message like "There's a problem at our end, please try again later"Keeps happening, never accepts my inputs.What's the way forward for me ?
Trying to early upgrade which both App and Website says is possible. I have picked the Phone and relevant Plan (and extras etc....) but when I press go to check out I get the following immediately.....'Oops, we need to pause.... We're currently exper...
I am able to upgrade early and fine with the early upgrade fee. However, when I pick my Phone (Honor Magic v3 5g 512GB Black) over 36 months and choose the EE All Rounder Unlimited Plan (£42 no discount on the plan) then when I add my valid Local Gov...
I am writing to formally raise my concerns about the quality of your services.I have been a loyal customer, but my experiences have left me disappointed and frustrated. Below are the specific issues I have encountered:11.Since moving 6months ago i ha...
