EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 29165 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 578015 Views
  • 0 replies
  • 12 Helpful

Resolved! Re: Re: App login not working

Can’t log in to the app, put my email address in and it won’t go any further.  Can log on my computer but have never been able to log on using the app, compete garbage. 

kx32 by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful

Website and App are both horrible

Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?I am a...

App and online upgrade still not working

I have an iPhone and wish to investigate an upgrade, no matter how I try your app does not work and neither does your website! I do not wish to chat with someone at this stage. What is wrong, the problem has been ongoing for many weeks?

Resolved! Can't link my device

Just bought my first EE card. I can't connect it to any device, the same error keeps appearing (for weeks now). How shouls I solve this??

joaocruz by Explorer
  • 3464 Views
  • 17 replies
  • 5 Helpful

Resolved! EE App

Since upgrading I can’t login in to the EE app. Anyone have any ideas why? Thanks

AM155 by Visitor
  • 252 Views
  • 1 replies
  • 2 Helpful

Resolved! Struggling with setting up ee

My broadband has gone live this morning and my old mobile number should be sent over by Monday.  I've been to store and also called customer service and I'm no further forward.I'm trying to link my broadband and mobile account to my ee app/website. I...

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TashaJane by Contributor
  • 524 Views
  • 5 replies
  • 5 Helpful

Resolved! Re: EE App

Hello am having the same issues. It says my details doesn't match after putting my email and number

problems to pay

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."