Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Im trying since this morning to place an order via the EEAPP of a MAC book and its riddled with issues - ive managed to get through it after constant reloading and refreshing - FINALLY got to take payment page - and its STUCK AGAIN!!! it takes my car...
Same here, BT moved us to EE and never been able to link products onto account. Spoke to the 'guides' at length. They dont have a clue how to resolve, and after an hour 2 days ago, i called gain yesterday and they could even see the details or a faul...
Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...
Hi people,Been trying to add a Macbook Air to my basket to buy since Friday afternoon but can't get it to add to my basket to order.I've been in Wales camping so I was thinking it was signal, however i've got home and tried it on the mobile site, mob...
Can anyone help me?I have been an EE customer for a million years and all of a sudden last month I cannot access my three mobile accounts through the app or the EE website. I can log in, but just get a ‘Sorry, there seems to be a problem’ message. I...
hi why my bill doesn’t update?i am keep paying and the bill keep rising?
I finalised the changed from BT broadband to EE in June 2025 which has taken some 5 months of constant phoning since first signing EE contract on 30/1/2025 which BT/EE did not implement but tried to instigate a "higher" BT Broadband Product that I w...
Hi, I have tried to access the app, which just either throws me back to the log in screen or tells me it's not my service isn't working right and to try later. I've cleared cache, removed and reloaded the app.I can sign into the website but it just s...
Since March 2025, I have been trying to link two mobile and one broadband EE accounts via the website or the EE app. I have had numerous phone calls and promises from EE staff saying it will be done. It still hasn't happened. Currently I cannot view ...
