Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
That chat on the app not working keeps loading
Hi, I'm trying to verify my mobile number but it keeps coming up with the above error message.My phone came yesterday and I got my old phone number onto the new phone with EE, texting NUMBER to 150 gives the correct number which I've been using but i...
I have a problem.EE has suspended my service. I am abroad. I now cannot call 150 or the mobile number provided by EE. The app live chat is not working. I have messaged EE via FB, Insta and Twitter with no reply, just the generic ' you can call on 150...
EE has the worst website ever! For such a massive company who’s internet can land planes you have a website that never works! An online payment system that takes the money out of you bank but doesn’t register on your amount owed, and god forbid you w...
Hi I have 2 EE ids one for mobile and another for BB. I moved home and the homemove couldn’t be done on New EE so set me up with new BB account with another separate email being used. Have had 2 guides attempt to fix it but still have to log in twice...
Hi there,I've placed an order for Broadband about a week ago however I haven't received any confirmation email suggesting an order has been placed and I can't see it when logged in either.On some pages I see the message "Your account's cancelled". I ...
Ask the bill payer permission but I am the bill payer
I use IOS, I got my broadband earlier this year and I set everything up with the EE app, I see my billing, can manage my home phone call blocking etc etc, that works fine.I've got 2 sims coming and I was told I will need to set up a new EE mobile ap...
Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank p...
