Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi everyone. After 1 live chat, 2 phone calls and 2 promised call backs that never happened from EE I need some help from you helpful people please My EE app was working fine, until one day when I went on and it has no idea who I am and wants me to l...
Hi. I'm trying to add sim card number to my account so I can top up data / check data usage but I'm using it in a camera , so I'm unable to receive a text message code for 2 step verification. Is there anyway I can add this device without 2 step veri...
Hey I haven’t been able to access my account online or on app since late march I spent over 2 hours on phone at the beginning of April about this issue and spoke to 3 different tech support members and I was promised it would be fixed I check once ma...
My app is show on screen Your account is now closed.So please check this issue and resolve it.Two month i used this sim as pay as go and after i used pay monthly like contract base.So please resolve my app issue.Thanks
Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...
I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?
When will the maintenance finish??
When will the app maintenance finish? It has been like this all day for me. My data has run out and I’m looking at either adding data through an add-on or potentially upgrading my plan as it is out of contract.
I just want to check my account, nothing now showing. Bills, data usage etc
