Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...
Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.” We changed to includ...
when I log into my EE account I receive the message " We're unable to retrieve your account details right now".
Previous many months ago, after logging on - under 'manage' all options displayed correctly, nothing has changed my end, but now all I get is 'sorry something went wrong' - try later when we have fixed it, and 'This service isn't working right now' ...
I can’t access my online billing
I'm due to upgrade - the website informs me of this fact every time I log in. Unfortunately whenever I click on the upgrade link nothing happens. The only thing I can do is go directly to the shop and buy a new phone or sim but there's no option to...
Hi guys. Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?Always I get "internal server error" when I try to "watch" the mobile pla...
I frequently sign into the app to transfer data to by daughter's Sims and also when we would like them to limit screen time. I'm constantly frustrated at how often it's unavailable rendering it useless. Anytime after 11pm it seems. I don't want to ha...
Like others when I go to the basket to remove a package there is no bin or 'remove from basket' option.
My SIM-only contract is ending tomorrow and I want to change to another SIM-only deal... however, I CAN'T LOG INTO THE WEBSITE OR THE APP TO UPGRADE! Please let me know why you're forcing existing customers to call you when they want to change their ...
