Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Each time I log into my account I am threatened that I have only a few logins left before I MUST enable 2-factor authentication.I do not use or have a mobile phone. I cannot, therefore, use this and it is another frustration of EE's service that had ...
Recently updated to Netflix Premiumaccount is showing a different name and I don’t know the access codewhen I try to access my account on website and app it is all in Vietnamese languageIve never changed from English language and no idea why on to i...
I've been trying to process an early upgrade for a few months but keep hitting the same problem.I can log in to my account just fine but when I click on the upgrade page I get "Unfortunately, we couldn't log you in, but you can still buy or upgrade -...
Hi, I joined EE broadband last month, because the whole package was what I wanted for the family.Setting up my account, ordering the broadband, getting it operational on the right day… all good Then I apply for EE ONE iPhone Works Package, and I get...
I was due a phone upgrade last month, I’ve tried several times to do this online unsuccessfully. The app logs me in but then when I select upgrade options it tells me it cannot log me in even though it is logged in as I can access everything else. Th...
I want to turn off content lock but everytime I click on the link it asks wat I want an it just keeps bringing me bak to this page can someone dxplain it z bit better instead of keep putting links up wat to do once u have clicked the link
How doi set up a eSIM for new york
My phone is connected to my wifi. I have scanned the barcode on the router and the app tells me i am successfully connected. I am unable to access the wifi controls no matter what. I have dialed 150 and selected broadband and EE keeps pushing me to l...
I have moved over from B T to E E but I cannot see our mobile bill on the app or if i login, I have spend hours on the phone trying to sort this out, got charged for a paper bill one month that did not arrive All i want is to check my bill usage data...
That chat on the app not working keeps loading
