EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 607260 Views
  • 0 replies
  • 12 Helpful

Resolved! App is unusable due to maintenance

So with app being updated I cannot get access to my home settings. So cannot pause/unpause WiFi or manage schedules. There was no notification this was happening and makes it unusable. Useless from EE as always. 

Robbo2al by Visitor
  • 456 Views
  • 2 replies
  • 2 Helpful

Resolved! Cannot manage account online or in the app

This has been going on for a week now.Logging into the app, or onto the website through a browser, I get presented with an error stating there was a problem or that the service isn't working right now.Yes, I've uninstalled the app and reinstalled Yes...

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Resolved! M

I can’t find my account. my billing, etc.,

Lynda02 by Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

Resolved! Difficulty reaching my account

I'm new here, and having many problems. The account is in my ex's name, we haven't been able to  change it, but the payment is in my name and from my bank account. It's a real mess. I can't check anything online.

Where are y bills gone

What on earth is going on with the EE website? It has gone from being an almost OK, just about usable site, albeit slow, to a nightmare.All I use it for is to download my bills each month – where has this feature gone??Now I need to enter codes, mess...

Resolved! Re: EE app useless

I'm having the same issue, except when I go through the link process, it tells me my mobile is already linked. Yet I can't see it under the 'Manage' tab! Absolutely useless app!