Security blocks

[AimeeEE1985]

Hi 

I can’t get into a store 

please remove the security block from my phone. 
Also why is there a charge against this? You put it on without permission. Please remove. 

[bristolian]

What security block do you want to remove? Is this the content lock you're asking about?

Are you on PAYG or pay-monthly? There isn't any account access on this public forum.

[Marbie]

How to remove security block 

[Marbie]

Can’t get into adult websites 

[Marbie]

Monthly payment 

[Leanne_T]

Hi there @Marbie 

Thanks for coming to the community. 

Please see our How do I turn on parental controls on mobiles page for ways to remove the content lock for a mobile account. 

If you have a broadband contract, our Using Parental Controls on EE Broadband page for ways to change the settings. 

Thanks 🙂

Leanne.