Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Unable to upgrade secondary number on account, seems the issue has been about since at least last year, how can this remain unresolved. Numerous errors when using the website, functionality very poor, must be extremely distressing for vulnerable cust...
I keep getting an error message when I try to log in to my account via the website. Once logged in I can’t view my account home page as there’s just an error message saying ‘We can't load this right now.. There's a problem getting the information to ...
I can't log in to the app since I joined EE. I've been calling from time to time for about 1.5 years and explaining my problem but no one has helped. The last time I called, a person sent an email and said this email didn't work and I gave a differen...
Cant find an option on the page to enter an email address even though I'm logged in.
I've been trying to update my address on the EE website for nearly a month now and I run headlong into a 'Well, this is awkward' before returning to the page I tried to change address from.This actually is very awkward. Any chance of it being fixed ...
Any links on the EE website all just respond with 'BLOCKED'.I've cleared all caches, rebooted etc - and there is as yet no solution on the forum. Particularly annoying when the link I wanted was the 'help' link !
Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...
Called to change from pay as you go to a pay month deal but now was advised it was complete but now the app and website say my account has been cancelled? Anyone had any experience of this. Is this just a timing thing?
I'm now out on contract on a PAYG kind of deal. But I can't see or manage my contract on my EE account, it just says 'We’re having trouble linking your products'.Can anyone provice assistance please?
I've been with ee mobile for years. I can log in to my account, but I can't see my plan or my bill, even though it says my device is registered with my account. Every time I want to pay a bill I have to ring up as the website won't let me pay online....
