EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588804 Views
  • 0 replies
  • 12 Helpful

Service down?

Trying to use the app and then tried the website but can’t access anything due to ‘planned maintenance’? Really? If it was planned then why not pre-warn customers? 

Resolved! Website is shockingly bad

The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.Looking at upgrading but if they can't get the web page to w...

1971 by Investigator
  • 630 Views
  • 4 replies
  • 1 Helpful

EE App

I am new to EE and, so far, have found the App pointless. I have signed up for EE One. Yes, I am getting a good deal on two mobile SIMs, but neither appears in the App. When I called EE, they told me this is a 'known issue'.I cannot manage my account...

DaleE by Visitor
  • 201 Views
  • 1 replies
  • 0 Helpful

Resolved! App not showing any products

I’ve logged into the app to view my bill and can’t see it anywhere. Just keeps telling me to link my account which I go through the process of and it says my number is already linked. Have tried online also and nothing shows on my account at allany s...

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Fwenham by Visitor
  • 441 Views
  • 2 replies
  • 2 Helpful

Resolved! No Suitable Plan Available

Good afternoon, Could you please provide me with an update regarding the above? I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so. Could you please let...