Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.
Hi, have had issues with both App and Online since October last year. Greeted with these errors when trying to log in, any help? Have tried the online guides in the contact centre and no one has any idea!
I've returned an iPad that was the wrong one that we sent out so why is my next month estimated bill £1809
still can’t link my phone to my account in the app. Now get this error. Pin now coming through. Also had first bill in the post. Why have I been charged a £50 admin fee for joining EE? There was no mention of this on signing up!!
Can't gift data on the app never had a problem before can you sort the app put please
Last week I received a text from EE telling me that my SIM-only contract is due to end on 15/01/2025.Today I visited the website to see my options, only to find that, even though I was logged in, I couldn't access SIM-only deals and was offered the o...
I havent been able to login on app or website for while now , says inable to login but gives no reason? Pls help@
struggling to link my new esim to my account any time i put the code in and confirm that i an the account owner i get this message " Some of the details on your EE ID don’t match those on the account you’re trying to link. to make sure your details a...
I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation vi...
