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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596681 Views
  • 0 replies
  • 12 Helpful

Resolved! Link divice not working

Hi Everybody I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?Thank you

Mick832 by Explorer
  • 736 Views
  • 5 replies
  • 8 Helpful

Resolved! EE Saying I'm not account holder?

Hi allI'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly? Thanks

Beccy85 by Explorer
  • 341 Views
  • 3 replies
  • 1 Helpful

Resolved! Can’t view plans or login to the app

Hi, Yesterday I signed on for a new sim plan and my o2 number successfully transferred from o2 today. Yesterday  the EE advisor also moved me over from BT broadband to the EE one.However I can’t login to the app and when I do manage to login on the w...

RobertoN by Explorer
  • 387 Views
  • 3 replies
  • 1 Helpful

Resolved! Unable to login and access info on EE app

For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...

Triedw by Visitor
  • 1753 Views
  • 15 replies
  • 10 Helpful

Resolved! Help Needed.

Tried all of you advice, still cant access the page been around 2 weeks now?     Mod edit: Title added.]  

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Resolved! Add device to account

Hey,I just wondered why it won’t let me add another device to my EE account?I currently have my phone and a watch on contract with EE but wanted to add another device. It won’t let me. I have no outstanding payments or anything like that.thank you 

Resolved! Linked devices missing

One of the worst apps I’ve ever used. Whoever is testing needs to do a better job. This should not be live. Just logged in to view my device bills and I now have nothing to manage now! Dreading having to ring a helpdesk to get this sorted! 

RosieC25 by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful