Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've been with EE since it has existed. What's never changed is the shocking amount of errors its web pages throw up when navigating its website. Just out of curiosity, wanted to check current full fibre packages. You click on "see broadband deals" y...
Hi. I’ve just moved from BT to EE broadband with a new router, etc. I want to check smart wifi is working, assign devices to groups, etc but the app keeps hanging when I go to manage > broadband with a spinning circle of doom! Any ideas?
I’m unable to delete items in my basket. There is no option to delete any item anywhere on the page. I click” edit and I’m immediately taken to a credit check agreement page. I want to order a phone but not the one that’s in my basket. I’ve seen...
Is anyone any further forward on how to empty your basket on ee? Even tech support are baffled. Rather frustrating as I can’t delete the items that I don’t want?
I have been with EE for nearly 8 Years now, and I feel they have always had the best customer service I have ever has with a company. But I do have to say thay ever since you changed the look of your website and app a few years back, it has not been ...
I recently had to have a new EE mobile number - no other changes to the account - just a number change. I cannot link the new number to the app and as a result of the change, a second number which is also on my account is no longer linked.i can no l...
I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.
Why is the live chat on the website not available the same hours as the live chat on the app? Even when logged in on the website it tells me live chat closes at 20:00. On the app it's available until 22:30. My work hours mean that I can't ring them o...
