Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
On month 22 in trying to cancel my insurance but the cancel button on chubb insurance page just reloads my add ons.is it a store thing only or do i need to wait to month 24 tia
I've been trying for a few days to log on and see my bill but everytime I press the button to "view bill" it just sends me to a black screen saying that it can't be loaded. I've also tried texting 150 for my bill and gotten nothing from there as well...
Hello,Everytime I try and access the EE website, a white page comes up saying BLOCKED.I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.My a...
How do I change mobile number on profile. Kept old number that has switched over but the number that came with the sim is showing on my profile and I can’t edit it as it doesn’t exist so a pin can’t be sent to edit it. I did speak to customer service...
Is there anyway to change the text flow/alignment in the Google Play Store, EE app, text description? It's odd!ee app text description - Google Play Store
Ok so I saw the news on this in the EE app description when checking for updates. I’m up and running so now I want my password to be removed along with MFA as these are now not needed. How does one do this?
I am writing in response to your recent text message regarding my new contract and arrival of new SIM card for my mobile phone.Unfortunately, I have yet to receive the new SIM card, and as a result, my old SIM card has been disconnected, leaving me w...
When I go to ee.co.uk, I often get a white screen with just the word 'BLOCKED' in the top left hand corner.This persists even after I've cleared cookies. Any ideas?I'm using Chrome on Windows, over Plusnet full fibre.
I’ve got a notification showing on the EE app and I can’t remove it, there’s nothing in the app I can do to remove it.I’ve turned off notifications and turn them back on again and this doesn’t solve the issue. I’ve removed the app and reinstalled and...
Hi. How do I change the name of the account holder on my phone number? Thank you
