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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1069 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16254 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 194393 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13184 Views
  • 11 replies
  • 2 Helpful

Service code

I've recently been logged out of my netflix account and told this is because the email address has been changed. I haven't changed it. To reset this I've been told to log into my EE account and get the service code. I haven't been able to find this, ...

Mikelan by Visitor
  • 301 Views
  • 2 replies
  • 0 Helpful

EE website problem

2nd October. I can’t log into the EE website. Every time I try to log in, an 01 code shows on the screens and the text “Internal error”. Fortunately, I found that I could access and download my bill via the app. Logging into the website never seems t...

Lippo by Investigator
  • 388 Views
  • 5 replies
  • 0 Helpful

Resolved! No way of getting historical data use on stupid app

This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 year...

Resolved! My ee app not working

My ee app not working again. Called CS 2 days ago to escalate as couldn't gift data. Still not working today. Tried reinstalling the app and clearing the cache. No joy. @EE please fix. Always an ongoing issue.Why for the number 1 company??

1WM by Investigator
  • 3982 Views
  • 40 replies
  • 13 Helpful

Resolved! Vouchers- How To Use ?

Hi all i got a £50 voucher from EE but can't find a way of using it. Are you able to point me in the right direction to where I can't use this voucher before it expires please ?  Thanks you, here are the texts I gotThanks for choosing EE. To receive ...