Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
For the last few weeks now I can never get into my EE mobile app, there is always a problem and trying too get hold of EE is a nightmare there isn't anything there to help to get this resolved.
How do I change my card payment details?
Ee app won’t recognise 02 mobile number,so can’t get bills online
i am logged into the ee app yet when i go to manage > settings the parental controls says 13+ and i am not able to change it as it says “these settings are managed by the bill payer” however with my contract there are two phones on it and neither of ...
Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...
Hi, i am having the same issue. I have tried logging into the ee app on my iphone, laptop, friends phone. I have tried logging in online on all those things, and each time i get an error message, saying 'sorry we cannot complete this right now' or 'w...
Hi thereWhere on the app can I see my current plan? I’ve looked everywhere and can’t find the details of how much I pay monthly, what offers/upgrades I’m eligible for, etc.I've been with EE for 20 years or so (since they were Orange), and am only now...
I am moving house and do not know how to get in contact with EE to give them my new address. I would love to talk to a human being if possible.
Your website is working very badly. I already called EE in 2024 and was told that something will be done about this, but nothing has changed. What is going on?
Why can’t I view my bill. I receive texts and emails each month telling me I can now view my bill but I am unable to reach it until the money is taken . Anyone else have this issue on the app
