EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Discrepancy between DoB in the website and the system

Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...

Black Friday Sim Only deals not working on website

The sim only deals for Black Friday 2025 isn't working on your website. I have a relative who's trying to purchase a plan but is constantly seeing this error message: "We're fixing a few things right now"We've tried different browsers so it must be...

Resolved! why is app account no longer linked to mobile account and wont let me connect it

Manage EE account

I am currently unable to access my account information (billing, data sharing etc) in the app and in the website.If I try to link my subscription, it gives me a generic error.@support Please could you take a look at my account for any issues that wou...

Can't link number to EE account

I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you adv...

Using the EE app on iOS 18.6.2 displays a QR code I cannot activate

Hello,I have the EE App on an Android tablet and it uses the screen lock passkey okay on that device. I only use that at home as I have EE BB only. But when I am out and about I believe I should be able to access EE WiFi. So I need to use the app on ...

Pricing on the website - sim free phone

Hi, Hoping someone here can point me in the right direction! I'm trying to buy a SIM-free phone on the website, but EE is throwing me a curveball.At the moment there is a very good offer. I also have the option to spread the cost and add it to my mon...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

Content unlock

*********** Mod edit: [please don't post personal information on the community].

Resolved! EE app updates but still rubbish and doesn’t provide a good experience

I’m trying to understand why EE mobile app has so many maintenance and updates but still continues to be rubbish with features missing, giving errors or just not working. What in the roadmap for this app?can you just get rid and design an app that ac...