EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596825 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to login

i've been unable to login for a while now... i saw a post saying someones phone numbers had been cleared preventing a successful login... where can I check this?!

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pask by Visitor
  • 207 Views
  • 1 replies
  • 1 Helpful

Resolved! User Friendly Name For SIM

I have just added a third SIM to my EE account - looking at the account the existing two have a user friendly name assigned to them - I have forgotten how I did this and can't find how to assign a name to the new SIM.

Old_Guy by Contributor
  • 328 Views
  • 6 replies
  • 4 Helpful

Resolved! EE app issue or bug

When I use the EE app to restart my Pro 6 hub when it goes through the percentages from 0% onwards it never fully completes to 100%, I used it yesterday and it stayed at 95% even though it did actually restart the hub successfully it never shows it a...

sea2dog by Valued Contributor
  • 439 Views
  • 9 replies
  • 7 Helpful

Resolved! Re: what exactly is the problem with your website?

I have not been able to ‘link my phone’ on the EE app for around a month! Consequently I can’t access any of my account details- which is just wrong for 2026. Each time I ring they ask me to phone back in a few days for an update. I am considering pa...

Kaff12 by Visitor
  • 315 Views
  • 1 replies
  • 0 Helpful

Resolved! App

Is anyone having trouble logging in to their account. Mines been unavailable for weeks?

Resolved! Customer Service

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

Vrgm52 by Investigator
  • 47202 Views
  • 16 replies
  • 4 Helpful