EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Incorrect DOB

I’ve been with EE since May this year after terrible ongoing bad experiences with Tescos Mobile. My problem is this…..I can’t use the EE app. My date of birth is incorrect, admittedly I put it in wrong at the beginning when I set it up. I have called...

Resolved! How to find my proof of purchase documents so that I can claim my free Samsung w

Hi, does anybody know how to access my proof of purchase documents via the app so that I can claim my free watch please

Resolved! My account asks me to "ask the bill payer" but i am the bill payer

I am currently the bill payer for my account, however when i try to make changes on my account it asked me to check with the bill payer. Ive seen on another post that i can change from "user" to "bill payer, but incant seem to figure out how to do t...

CANNOT LOG INTO THE APP

Ive been trying for weeks to log into my EE app. Absolute load of rubbish. Tried online aswell. Unable to log into my account. What's going on?

Re: Set a PIN in app

Hi you okay my forget pin in ee app

Resolved! EE perks revalidation issues

Hi EE,I am trying to revalidate my EE perks but when i enter my NHS email a message 'this email already exisits' shows up. Ive just been on the phone to EE who habe suggested to contact my trust HR? Surely that cant be the case?I have used the discou...

Resolved! Cannot access plan details

I have just logged in on the website and my products and plan details are missing - it’s asking me to link devices - I try linking devices and I keep getting an error after inputting code. I then downloaded the app and tried - same issue. I urgently ...

Resolved! I can’t turn on notifications in the EE app

I’ve tried turning on notifications in the EE app after setting up an account on the EE app for my payers you go phone why can’t I turn on notifications every time I try toggling it on it says trying a little while what am I doing wrong? Any help wou...

App not working

Is the app not working

Bad experience

Bad experience. I want to see my app utility