Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Every time I try to add another device to my account it keeps saying page not found why does this keep happening
Why is it that EE can’t get their app right? I’m sick and tired of it being offline when I really need it to gift data. Apparently they are always trying to ‘improve it’. I’d rather they just left it alone. I seriously don’t care about the jelly ...
I cannot currently manage my account on the app or the website, it is not possible to log into either because EE are ‘working on their services’ They state that for urgent enquiries I can call 150, but the recorded message there states office hours ...
Never loads Very rarely it's working Likes
When is the EE app gonna be back up & running?
I’ve read various posts about how difficult it is to change your address on the app/website.I followed a link on here which took me to a page to change billing address but it’s not that that is incorrect. When I search to see what broadband is avail...
HiCurrently trying to upgrade my pay monthly contract but everytime I go onto the page to look at what is available i get the same error: "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do" and ...
