EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Help where has the app gone

That's good

Resolved! When making your updates I cannot manage my devices

No options to manage devices when you make updates - need WiFi turning on but cant

Resolved! Unable to link eSIM

I got an eSIM several months ago and have never been able to link it to my account in the app. I have called multiple times and even been into a shop, but all of them have been unable to link it. I need to link it to the account to view the invoices ...

Resolved! Online help chat

Hi all,does anyone know how to get online help chat with EE I’m getting messages for a free upgrade but my account has been cancelled after my previous contract while with an existing contract I’ve tried to pair device to the account why registered w...

Resolved! Re: Change of address

Doesn’t work. Address link on page is inactive. As if you don’t have an address stored.

Resolved! Re: Website and App are both horrible

Yes, the EE mobile app is garbage. I've just tried to change my postal & billing address.Impossible, in 2025 I'm gonna be forced to go into the EE branch in town and change address there, waste of time.

Resolved! Unable to Login

Please guide me team. I hope everyone will be happy. I'm unable to login My account. [Mod edit: Title added.]

Ee problem

Can’t log in

Resolved! Re: Live chat

I've been a loyal EE member for 12+ years and can never access the chat. Hate talking to sales advisors when all I want is a simple answer to a simple question