I have 2 phones which I used to manage with one e-mail but this stopped working.
I now have one 1 mobile working on the online account, but I get the error when I trying to connect 2nd one, suggestion something on other account is not the same.
Used 150 chat - they initially tried to sell me a new monthly contract at £13, with little data so they could issue me a new SIM on a new contract, then I could go to shop with photo id to change name on account, so I could register. Not sure why I should have to pay to fix.
Then suggest I create a couple of new accounts on variation of my name, and both failed.
Only solution they had was I create a load of gmail accounts and register on EE site with slightly different names to see if any matches what is on the account
