Why EE app says my account is closed?

Byronmyers124 · ‎27-04-2026

Can anyone explain this to me? I’ve been on EE for years and it’s my first time seeing this before. I did call for top up and they ask me for bank details for contact

Ritu_D · ‎27-04-2026

Hi @Byronmyers124

Welcome to the community.

We don't have account access here on the community, I would suggest Contacting our guides who can take a look into this for you.

Thanks

Ritu

View solution in original post

Ritu_D · ‎27-04-2026

Hi @Byronmyers124

Welcome to the community.

We don't have account access here on the community, I would suggest Contacting our guides who can take a look into this for you.

Thanks

Ritu

XRaySpeX · ‎27-04-2026

@Byronmyers124 : Bank details are not used to contact you. You've been sold a contract & moved from a PAYG a/c. Hence your PAYG a/c has been closed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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