EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590011 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to add any additional lines

Hello I’ve recently encountered an issue with myEE account and the website, since I cancelled my home broadband and changed my address I can no longer add any additional lines I get this message below. I’ve spoken with EE and they have said it’s prob...

63CE4ED9-F33C-48C0-A957-440BE0601B39.jpeg
iammbuk by Skilled Contributor
  • 1748 Views
  • 9 replies
  • 2 Helpful

removing content lock

Hello, can someone please give me a simple step by step guide to removing content lock? I have a debit card and can not find a way to remove it anywhere. on a mobile phone 

Resolved! Bill

Why am I being charged twice for the start of my new handset plan? Is it normal?

Dessy362 by Explorer
  • 521 Views
  • 2 replies
  • 1 Helpful

Unable to login to my account

When I try to login I get a page that says I have successfully logged out. I have tried to re-register but when I try to add a device I get the successfully logged out page.

Not able to top up

So, I just want to update my billing card and for some reason it tells me add a number, but it says that my number already has an account holder. So is it possible to just make this account associated to this number? Because I don't know on who's acc...