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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589790 Views
  • 0 replies
  • 12 Helpful

System failure

Hi.. I keep getting this text "System failure!. We are currently experiencing difficulties loading this information, please try again later“ when I try to buy a new pack or addons. I topped up thinking the problem was my credit but nothing has change...

Cant registere my number

My ex helped set my phone up years ago while working  and never paid much to do with it tried logging on to my ee couldn't find an account with .you email so set a new one up went to register my number and says its already registered but have no way ...

Resolved! esim

How long does it take to be able to view your upgrade options after switching from physical sim to esim?I used to see the options in my ee app and website but I'm ineligible to upgrade after changing my phone and switching to esim.Anyone experiencing...

can't log on to MyEE app

There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.the page said "looks like you're not the account holder".

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Skadi by Explorer
  • 437 Views
  • 3 replies
  • 1 Helpful

Data Gifting

Hi When I upgraded my contract it was confirmed to me I would still be able to use data gifting - however this doesn’t appear to be available as an option now?

EmKirk by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

App notifications

On the new app ive had 2 notifications which does not disappear ever, even i log out of the app and the 2 notifications are still there can anyone help?

Gee20 by Visitor
  • 451 Views
  • 2 replies
  • 0 Helpful

Account holder

Hi my account is saying i am not the account holder making it impossible for me to shop

CMNeuch by Visitor
  • 377 Views
  • 2 replies
  • 4 Helpful

Chat

How do I do an online chat as I am wanting to upgrade my plan!