Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account closing

Scottblacklaw
Investigator
Investigator

‎25-01-2023 05:51 AM

Hi there on my app it says my account is closing and I’m wondering why, I still use my account and need to stop it from closing 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎25-01-2023 08:05 AM

Hi @Scottblacklaw

Welcome to the community.

Are you on contract or pay as you go? What does the message say exactly?

Chris

0 Helpful
Scottblacklaw
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 08:15 AM

79FB9796-10AC-4650-AC19-4CB199755D01.png

Yes I’m on a contract Chris, this is what comes up when i go to look on my ee 

0 Helpful
Christopher_G
EE Community Support Team
In response to Scottblacklaw

‎25-01-2023 08:17 AM

I think it's more than likely a mistake, if you haven't requested to cancel, @Scottblacklaw.

I would definitely recommend calling 150 to double check though.

Chris

0 Helpful
Scottblacklaw
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 08:26 AM

As I’m in Thailand it’s not letting me phone them, I’m over here on holiday 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Scottblacklaw

‎25-01-2023 08:42 AM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful