Account closing

Scottblacklaw
Investigator
Investigator

‎25-01-2023 05:51 AM

Hi there on my app it says my account is closing and I’m wondering why, I still use my account and need to stop it from closing 

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5 REPLIES 5
Christopher_G
EE Community Support Team

‎25-01-2023 08:05 AM

Hi @Scottblacklaw

Welcome to the community.

Are you on contract or pay as you go? What does the message say exactly?

Chris

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Scottblacklaw
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 08:15 AM

79FB9796-10AC-4650-AC19-4CB199755D01.png

Yes I’m on a contract Chris, this is what comes up when i go to look on my ee 

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Christopher_G
EE Community Support Team
In response to Scottblacklaw

‎25-01-2023 08:17 AM

I think it's more than likely a mistake, if you haven't requested to cancel, @Scottblacklaw.

I would definitely recommend calling 150 to double check though.

Chris

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Scottblacklaw
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 08:26 AM

As I’m in Thailand it’s not letting me phone them, I’m over here on holiday 

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XRaySpeX
EE Community Star
EE Community Star
In response to Scottblacklaw

‎25-01-2023 08:42 AM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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