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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13989 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27141 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 561629 Views
  • 0 replies
  • 12 Helpful

Brilliant forum and website!

I just wanted to take some time to show some apprecation for this forum and website. Well done to the people that have worked hard to create it. Ive been having issues with the connection and already people are so helpful on here it makes such a dif...

Cezz33 by Investigator
  • 297 Views
  • 1 replies
  • 0 Helpful

EE Products and Services Too Problematic?

I recently travelled abroad and whilst in transit I realised I may need to use my mobile data should in case I find myself in areas without wifi, so I look up the EE mobile app to see if I could simply toggle a button in the settings that says ‘roam ...

removing parental controls

I have read this and other instructions but none of it is available or works;https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-offjust joined, there is NO blocking page displayed for me to try and enter any ...

bigve by Investigator
  • 1258 Views
  • 5 replies
  • 4 Helpful