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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13147 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26453 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554463 Views
  • 0 replies
  • 12 Helpful

Payment

Cannot pay through my ee website or app. Both decline a card that has more than enough funds, for no reason I can see on my end. 

Rwatling by Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful

Loggin out

My ee app keeps loggin me out.I cannot even pay my bills via my phone app!!!

nketiah by Explorer
  • 653 Views
  • 4 replies
  • 1 Helpful

Current Usage

When I try to see my current usage on both the app and web I just get a blank page. Can anyone help or is this an EE problem

New app

If you can see this message can you let me know. I'm just getting used to this new layout and not sure if its working right. 

Resolved! Unable to login, stuck on white screen

I have been unable to use the app for about 3 weeks now and everytike I try to login the app would show me the EE logo and a little yellow spinning circle. Endless, no issues with my Internet no issues with my phone. The new update works, just when I...

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Passcode

I use to log in with my passcode, and now each time 8m asked to log in by  email unable to do this, even though i have tried i can't  sign in with my passcode help please

Data gifting gone from App

Hi. Logged in this morning to gift data to my kids but the app has changed and data gifting is nowhere to be seen. How do I do this now please?

Iamali12 by Explorer
  • 673 Views
  • 3 replies
  • 0 Helpful

website

you realy must shame for your website i can not belive two days i triying to open sit and look for mobile. it is sh....

parviz1 by Visitor
  • 326 Views
  • 1 replies
  • 2 Helpful