Issue with Ps5 Pro (good as new) stuck in fulfilment.

[Carlyeahwoo]

Hey folks, 

My PS5 has been stuck in "order placed" since Sunday. I've been told it's a known issue but I've not been given an ETA on the fix. Can someone provide an update on the issue, please? I don't want to keep calling as I know that's a pain for everyone, I don't feel its being treated as priority. 

Cheers for your help. 

[Chris_S]

No problem @Carlyeahwoo,

It's positive to hear that a ticket has been raised.

Keep us updated on how you get on.

Chris S

[JML86]

Hi, im in the same boat as you. I ordered on 25th July but still in the same status. I’m unable to get through to anyone to raise a ticket. How do you manage to actually speak to a person? Any help would be appreciated, thank you. 

[Carlyeahwoo]

Hey! You can do 150 if you’re on EE and do the gadget/tech option, or call: 0800 079 0062 with your order No to hand. Noticed they’re showing out of stock online now - not sure if that’s a good or bad thing! Let me know if you get any info 🙂

[JML86]

Thank you. I’m not an EE customer so will give the other number a go. Tbh I imagine they sold more than they actually had

[JML86]

Guy on phone said there was an issue and it’s being sorted this week. He expected delivery to be confirmed this week aswell. Hope so!

[Carlyeahwoo]

Oh, nice! Yeah, hope so too - got Halo to play!

[ReeceP1]

Same issue.... ordered on the 23rd July. Called customer support 5 times. They keep saying they'll look into it and I'll have an answer in 24 hours and then I still hear nothing. 

it's becoming beyond ridiculous now. The support has been terrible. 

[Carlyeahwoo]

It’s worth pushing on - I received mine yesterday. I agree, been a really frustrating process. An email explaining would have been good!