I placed initial order early on pre order day. I called them later on as it completed but i never received confirmation. The person i spoke to said they couldn’t find the order. Shortly after i received an email. I called them again and they said even though i had the order number it hasn’t gone through. Glitch! So i was told to place the order again. The bloke stayed on the phone while i did it cause he wanted to check at their end it was ok. This time it went through and he could see it. He said it happened to a few people who tried to place really early and all he could do is apologise
i called them a week later as people had started receiving them and i was told when my order was place it was 3 weeks timescales. By the time my order was successfully processed (a day later for some bizarre reason) timescales were 28 days. Now they are over 28 days and the internet is showing January for lead times
what makes matters worse is the fact that someone who ordered a full day after me. Same model, capacity and colour already had their dpd text to say it’s on its way. That annoyed me and confused me somewhat because i would have thought they would have a list and be despatching in order.
no update on my tracking page. No further feedback. If o hadn’t have held the device in Currys i would have cancelled the order. And waited into next year. But i do kind of like it. So I’m holding my place in the queue
