Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51892 Views
  • 117 replies
  • 15 Helpful

New customer

I placed an order this morning how do I know if ive been accepted the tracking isent working  

Samsung TV not delivered

Hi there. I placed an order for 65" Samsung on 31/12/24. But still haven't had any further emails or notifications. I can see the order sitting there as placed on 31/12/24. It's the 3rd working day and I'm guessing it still hasn't been posted? The TV...

Sween86 by Investigator
  • 308 Views
  • 8 replies
  • 5 Helpful

Order Tracking Has Timed Out

Ordered Pay Monthly phone via EE upgrade on 1st Jan. My previous phone will not charge or turn on. I have no access to any other mobile device. I have recieved no email updates regarding the order or delivery other than confirmation of purchase.Enter...

Bushra94 by Visitor
  • 277 Views
  • 2 replies
  • 1 Helpful

Re: Re: Live chat

Hello, I also made a 16 pro Max phone subscription with you on the 3rd and I received the orphan on my email address but I did not receive any message when my phone would arrive.

Ge45 by Explorer
  • 262 Views
  • 3 replies
  • 0 Helpful

Samsung TV

I ordered the Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports which has been delivered, but I have had no information about how to activate the TNT Sports. I rang 150 etc, and got passed through different departments without success. ...

Nigel94 by Visitor
  • 257 Views
  • 2 replies
  • 2 Helpful

Resolved! EE order doesn't have a DPD number

I ordered a DualSense controller from EE store during Black Friday and my order seems to be stuck in limbo. On 2nd December I got a mail that said it's been dispatched but I can't get a DPD number. The guys at the store refused to help saying it's an...

EE have refused my return

I really desperately need some help as I’m going round and round in circles and nobody seems to be able to help me. My sons phone broke before Christmas so I ordered an iPhone off the EE website - I am NOT a customer. It was on RM 24 hr delivery, but...

Leriloo3 by Investigator
  • 480 Views
  • 11 replies
  • 4 Helpful

Insurance claim

I lost my device S24 ultra last 23rd December. I did my claim on the same day evening. Still I not get any response from the insurance team. They gave me a insurance number 01684362270. I call this number more than 50 times. My call is not picked up ...

New phone

I'm new to ee I ordered a new phone on the 3rd of January I got a confirmation email but I've had nothing else 

Shazy4 by Investigator
  • 195 Views
  • 3 replies
  • 2 Helpful