Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63863 Views
  • 120 replies
  • 15 Helpful

Resolved! Cancelamento

Meu pedido de compra foi cancelado , não consigo ajuda e suporte pelo site ou app. O que devo fazer agora? 

Resolved! Phone not delivered

DPD driver couldn’t deliver my new phone as I hadn’t received the PIN when he called. Phone seems to be back at the depot but heading back to EE. what happens next ? 

Resolved! Hi my order got cancelled

Hi so my order got cancelled and I don’t know the reason for I’m waiting a response thanks

Resolved! Upgrade

Hi upgraded my phone on monday 8th dec still haven't received it and no communication from ee 

Resolved! New phone ordee

Hi there, I ordered my new phone Sunday. I ordered the iPhone 17 pro max in orange. It says it’s dispatched but nothing else.do you know how long this will take???

Tasha291 by Investigator
  • 270 Views
  • 7 replies
  • 4 Helpful

Resolved! Order missing

I had a TV ordered from EE, it says it was delivered yesterday however nothing has been delivered. I also havent had any tracking number/ communication from parcelforce at all so i cannot see where this has even been delivered to. ive phoned and been...

Resolved! iPhone 17 Pro Max Delivery?

Work for Openreach and did an order via our colleague form. I was advised that the order was properly placed on Monday 8th December.Since that point it has shown as delivery in 7 days, however when looking today it shows on EE site as delivery within...

Resolved! Galaxy Tablet Offer Unredeemable

On signing up to EE Broadband, I was offered a Galaxy A11 Tablet for £1This offer has continued to be unredeemable on the EE websiteI have wasted far too much time speaking (and waiting on hold to speak to) many, many members of the EE team who are c...

sc1976 by Explorer
  • 206 Views
  • 2 replies
  • 2 Helpful