If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have seen other similar posts and I have the exact same issue.As part of my broadband order I have been offered a tablet for £1 but cannot redeem it.I have called EE multiple times and have raised a complaint which seems to get closed without actio...
Hi so i tried to make an order for a contract order for an iphone 14 as ive only just turned 18 about 6 months ago so got suggested to go for a lower phone. first off, they charged me and then said it didnt go through (although the payment came out) ...
Hello I ordered for a phone. Order no. xko30******. Kindly update me on the progress and when I can get it. Henry ***** [Mod edit: Removed personal information (full name and order number) to protect your privacy.]
Hi, I’ve tried using the app to contact but no help. I want to order the Beats Pro headphones in sandstone, but check out as a guest as I’m not with EE. It says delivery standard 2 days but then it says dispatched more than 28 days. Does this mean I ...
Hi all, I ordered an EE SIM on the 5th December and it's still not arrived yet. Im switching from O2 and when ordering I submitted my PAC code to keep my current number. It's a pay monthly SIM only contract. Other than a confirmation email xko*******...
Hi, I recently ordered the IPhone 17 Pro 256gb in silver on the 17th December and was told when ordering it, it would be dispatched within 3 days but I still haven’t heard anything snd when I track my order it says awaiting dispatch and when I call E...
Placed order on 17th December. Had no updates etc regarding order, only read the threads on here this morning about them having stock issues - however this should have been placed on the site for people ordering for notice or at least emails sent to ...
Hi! I ordered a Silver iPhone 17 Pro Max on the 20th of December with a "more than 28 days" expected dispatch. Since placing my order, the expected dispatch wait for that phone on the EE store has come down twice, once to "usually within a week", and...
Hello,i ordered a phone today as i was due an upgrade done this over the phone the lady sent me a link to a live chat and sent me a deal I “approved it” and everything, told her my email and stuff. And haven’t yet receive any confirmation or anything...
Hey, I ordered an (early) upgrade a week ago and haven't received any further Comms since the original confirmation email... So unlike 'the UK's best network' which is usually pretty hot of the mark in sending new stuff.The order isn't in my EE accou...
