Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71594 Views
  • 124 replies
  • 15 Helpful

Resolved! Order number not working

Placed an order yesterday around 3pm the deposit was took the order reference number was sent but I can't track it on the website.Sorry, that didn't work!Please try again. You'll need: Your order reference number: It's 8 or 12 characters and may incl...

Frustrated about placing and tracking orders

Hi, generally my experience with EE has been good but for the last few days it has been to opposite.On 09/05/2025 I tried to place an order of Apple Watch Ultra 3 and it was continuously giving me system error of different natures on the app and webs...

Order

So last night I upgraded and ordered a new phone and sim package. Got the email etc and order confirmation etc. but I got a txt this morning from 150 telling me to go view my documents and sign one. Can’t find documents on app at all. Will the phone ...

S16prk by • Visitor
  • 314 Views
  • 1 replies
  • 0 Helpful

Resolved! Switch 2 expansion code not showing.

Hi we got a Nintendo switch 2 on contract today, the Mario game code was downloaded and works fine but when we have tried to reveal the code for the online expansion pack, it is not scratching off so we can not see the code. Can anyone advise what we...

Lis2339 by • Visitor
  • 439 Views
  • 1 replies
  • 1 Helpful

Resolved! face scan needed to pick order from store

Ordered iPad Wednesday as they didn’t have the one i wanted in stock  and was told i would need ID driving licence passport ect to pick it up went today to collect ipad from the store with my driving licence, only to be told they needed to scan my fa...

Resolved! Reference number

I can’t find my order reference number on any of my emails any ideas! It’s taken £30 infront payment but noting h else I done this Wednesday @

Resolved! Cant track my new phone

I ordered An iPhone 17 pro max a few days ago now....I put the tracking number in and its says im doing incorrect....I havent heard from EE about anything else. I would like to know where and what's happening to this. As I have paid my £30 deposit. 

Sa2006 by • Investigator
  • 591 Views
  • 6 replies
  • 1 Helpful

Resolved! Never order from ee

I am a current customer of ee for broadband which i have had loads of problems with, however i decided to order a new tv on finance which cost £419 i paid £194 straight away when i placed the order on 30th april it told me i should recieve tv by 6th ...