If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have been with T-mobile / EE since 1996 and I upgraded my iPhone 14 to a iPhone 16 pro max. 22/10/24 ee sent me my upgrade, unfortunately it was the iPhone 16 pro, not the pro max which I asked for. I called EE and explained that I would like to re...
New phone purchased online, delivered today but driver won't give the phone to my aunt without a pin code. She hasn't received anything by email so think they have sent by text which she can't receive due to phone being broken? She phoned but was tol...
Hi Everyone,Just wondering when will the pre ordered s25 will be delivered, in regards to that no delivery date is showing up in the order tracking page yet!Any guess??
Hello, Our contracts are due to end next month, but we decided to upgrade last week. Unfortunately, only one device was sent, and the other was not, so we decided to cancel the orders and redo it later when we come back from our holiday. The device ...
Hi , I have been waiting for a return label
Hi I bought a phone and it’s saying I’ve to phone to discuss something ?
You have agreed to enter into a services on demand arrangement. This means you authorise us to take payment from the registered debit or credit card every time you pay for an eligible product directly with your card. You can cancel this at any time. ...
Hi there,Last night, I ordered a Sim Free iPhone 16 Pro 128GB from the EE website. I did not use the store.ee.co.uk website. I went on ee.co.uk -> mobile -> sim free phones then from there I ordered the device. I am an existing EE customer so I had t...
I've ordered a phone 2 days ago, I've got the confirmation email and a tracking order that is not working as every time I try to track it, it says that my tracking timed out
How can I fix this, nothing will add to basket and I’ve tried different browsers
