If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Apparently I have upgraded my phone according to EE but I haven’t ? please help
i am trying to add a graphics card to my plan for £45 per month but it takes the £10 upfront cost then instantly refunds. just keeps refreshing. is there a reason behind this?
Hello.I did my order on Thursday. I mention my correctly address for delivery, but becouse EE did not write it correctly it was not delivered. What should I do now?
Hi the title of the email confirmation of my new pay monthly order says please call us but then the body of the email just says Thanks, we've got your order, we'll begin to work on it straight away. We'll be in touch via SMS if we need any further in...
I want to order an iPhone 14 Pro max
I have tried to action this offer, which was why I decided to buy the phone via EE but when I try to input my new Pixel 9 Pro IMEI, it just keeps saying invalid promo code. Can someone please assist me in carrying out the trade in? I see others are h...
I have been trying to order a 65” TV now for nearly 3 weeks. I go online and choose the TV I want and click add to basket but then it says this service isn’t available at the moment try later. Then I get an email to say the item is still in my basket...
Hello,I just tried to order a new sim-free iphone off the EE store, when I clicked pay and approved it via my banking app, it loaded and then said that something went wrong and to try again/different payment method. The transaction is currently pendi...
Hi, I've also encountered a similar problem whereby I have ordered a pay monthly contract on a Samsung Galaxy S25 Ultra, the upfront payment has been taken, however I haven't received a confirmation email, so no tracking number, or order number, and ...
