Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68184 Views
  • 120 replies
  • 15 Helpful

Upgrade

Ordered a new phone on 07/01/2926, still hasn’t been dispatched? The email says estimated delivery date 14/01/2026 but still haven’t received any tracking code from DPD. 

Sophie_Bynam by Established Contributor
  • 3560 Views
  • 78 replies
  • 5 Helpful

Resolved! Mobile held at dpd depot london

My iPhone order has been held at DPD London Docklands depot for 5 days. This is a high-value item and clearly delayed!!investigation with DPD is between EE and DPD. I am requesting resolution!

Ash206 by Explorer
  • 715 Views
  • 4 replies
  • 1 Helpful

Resolved! Misleading New Year Switch 2 Deal

I ordered the Switch 2 New Year's Deal, which showed in the image 24 months of Switch Online. Recieved it today and there's only 12 months inside the box. Looked back at the order, and it does say 12 months in the description. Maybe don't put 24 mont...

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Resolved! Contract phone

Hello can someone help ive placed a order for a new contract but ive not had a email confirming my order and payment 

Cazza30 by Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

Resolved! Issue with Order

Hi, I ordered iPhone 17 pro max on 30th December 256gb for upgrade I’ve rang a  few times I’ve heard absolutely nothing about when I will be receiving this, I though they would have emailed me but absolutely nothing 

Josie29 by Established Contributor
  • 823 Views
  • 16 replies
  • 2 Helpful

Resolved! ORDER

 I placed an order for PAY MONTHLY on the IPhone 17 Pro, Deep Blue, 256GB on the 15th January, I got an email saying thanks for your order. I then got another email on the 16th saying about your order and your order is confirmed and to tap View Updat...

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Resolved! iphone 17 pro max

i ordered the iphone 17 pro max silver 256gb on 4/1/26. how long will this take now? i have been waiting for over a week

xhqneyz by Established Contributor
  • 883 Views
  • 11 replies
  • 3 Helpful

Resolved! Awaiting dispatch

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

Jeski03x by Contributor
  • 532 Views
  • 7 replies
  • 1 Helpful

Resolved! Have i been approved

Ordered a iphone 17 pro max on 16/01/26 they took upfront cost, then screen went white, no further information on the phone or delivery of the phone has been sent, is this because it was a Friday or have I just not been approved? I wouldn't mind a re...

Neal12 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful