Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42497 Views
  • 92 replies
  • 12 Helpful

Order tracking not working

I placed an order 2 days ago for 2 sim only contracts a received a confirmation email stating order would be processed and I would receive a text with tracking info once posted. I haven't received anything since and when I call I am sent round in cir...

Karld17 by Visitor
  • 183 Views
  • 1 replies
  • 0 Helpful

Waiting on order

I placed an order on Sunday evening and received my order confirmation, however I'm still waiting for it to be shipped. I am email a day but nothing else, I received a direct debit mandate on Monday then received a flex payment mandate yesterday. Jus...

Can't Upgrade

This has been happening now for over a week. What's going on?

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BrendonH by Community Hero
  • 226 Views
  • 6 replies
  • 1 Helpful

Order disapeared

I placed and order and paid, as I did l lost connection, the money has gone from bank but no confirmation email.Any ideas

Trade in

 I send my phone back and it was received and inspected and details sent over to EE any idea how long it takes before you receive an offer from ee for your traded in phone? 

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Proctor2 by Explorer
  • 228 Views
  • 3 replies
  • 1 Helpful

Re: Order

Hi to all,I have filled online application for ordering I Phone 15 Pro max 512 GB every step went smoothly at the end when i entered my bank details 200£ upfront payment hasbeen deducted and than page stopped working I did not receive any order confi...

A week ago order

I placed an order for the iPhone 15 Pro a week ago and I still haven't received any information by email and at the moment I don't have a phone because I sold my old one 

Redchill by Investigator
  • 199 Views
  • 5 replies
  • 0 Helpful

Re: Phone upgrade documents

Same here, must have had ar least 8 text, but cant find them anywhere and mean anywhere on My EE

Niggle by Explorer
  • 379 Views
  • 6 replies
  • 0 Helpful

Awaiting Confirmation - Delivery

Ordered my upgrade a week ago & not received any updates on when I'm likely to receive it.. all appeared to be in stock when I did the upgrade too. Any ideas on when the S23 will likely be confirmed and dispatched?

DH1512 by Visitor
  • 220 Views
  • 1 replies
  • 1 Helpful

No order confirmation

Hi. I placed an order this afternoon for the Samsung s23. Paid the upfront cost of £30 which is showing on my account but no order number given at checkout or email.I've checked all email boxes in case it went into junk. The only proof of the order g...