Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55636 Views
  • 118 replies
  • 15 Helpful

Not eligible for Add to Plan

I’m disappointed with the outcome of my recent experience with EE. As a loyal customer for over a year who has always paid on time, I applied to get a TV through Add to Plan but was told I’m not eligible. I really count on EE and expected some flexib...

Resolved! Order new sim

Order new sim 

PP536 by Investigator
  • 1972 Views
  • 13 replies
  • 2 Helpful

Adding order to account

Hi, I recently made an order for an electronic product but I didn’t have an EE account. Now that I have an EE account, I wanted to link the order to my account but I can’t find anything regarding this. It is possible to link the order to my account o...

Resolved! Order

Hi i ordered phone order was confirmed I was charged but no delivery information 

Minde69 by Visitor
  • 167 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade

I upgraded my Apple Watch online last Wednesday, had confirmation email and said would be dispatched within 24 hours - as of today still no confirmation of dispatch or delivery and advised not to call 150 as they won’t be able to help so who can help...

SJP76 by Visitor
  • 190 Views
  • 1 replies
  • 2 Helpful

Resolved! 2 SIMs ordered but just one received

Hi, please I signed up for two SIMs (numbers ending 675 and 574), but just one was received (675). When will I receive the other one please? Thanks, Mauricio 

Mauricio5 by Investigator
  • 282 Views
  • 5 replies
  • 6 Helpful

Resolved! Phone contract

Hi. I ordered a phone from EE online and they took money from my phone but then I got a message saying it didn’t go through even though the money went through. How can I fix this? The online chat on the app doesn’t work for me thank you  

Resolved! Refunds

Hello,I placed a pay monthly contract with a deposit up front, which is still pending in the bank. I have had no emails to state this has failed the credit check nor confirmation emails. I have had to ring up and see what is going on. However I have ...

Resolved! Order refrence number

Hello, i upgraded my phone the other day and ive recieved no emails only a single text message about a new document agreement but i cant find that on the website and i cant track the phone without the refrence number, can anyone help

Aidan29 by Visitor
  • 201 Views
  • 2 replies
  • 4 Helpful