If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I have just tried to order iphone 15 256gb, the £30 has been taken but then said error and havent had any communication or email since?
I applied for a contract phone how long does it take to find out if you can get it
I pre ordered the new samsung edge. The only information I have received since my order was that it was dispatched on 27th May and not heard anything since. Any help would be appreciated !
I ordered an upgrade but then cancelled it due to wrong address for delivery. I called and got the order cancelled and was told I wouldn't be charged. I have now got my bill with £50 brought forward for the new phone that I never received.
Does anyone have clear information on what information is requested and validated with a credit check? I've attempted to purchase an iPhone 15 Pro MAX with a Pay Monthly All-Rounder SIM. The request was declined, citing that my credit check failed....
My sorry saga began after a failed renewal of my BT contract. A ‘data integrity’ issue resulted in an inability to continue with my BT account and I was required to transfer to EE. This inexplicably resulted in my landline being disconnected for 6 we...
Hi guys,I am in Northern Ireland and pre-ordered a switch in early April. I have received confirmation and the courier is saying DPD, delivery estimate is 5th June etc.My query is simply regarding NI delivery, which is always slower. I do not have m...
Hi. I recently became a new customer by ordering a new phone and number.The up front payment was taken out of my bank. I then received a text saying that my order was cancelled, but the money still left my bank. Please help! Thank you
Hi, I've been lucky enough to get a Nintendo Switch 2 on pre order from EE, but as I didn't want to risk losing the pre order I purchased as a guest for quickness, so I was wondering is there anyway I could now add that order/pre order to my account ...
So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispat...
