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E-SIM failed to be delivered

Fruitisweird
Visitor

* Orders an E-Sim (orders at 0:00 recurring daily - no issues in the past)

* NO confirmation email

* Can’t link account to view E-sim due to Page being down

* despite my critical need for one at a late night where there is zero support I’m left stranded.

-more than happy to promote  plans of the future and inspiring community posts and even promotions of new offers, but service is unsatisfactory.

1 REPLY 1
Rach_H
EE Community Support Team

Hi @Fruitisweird,

Welcome to the Community!

I'm sorry to hear you've had an issue getting an eSIM. Can I just check if this is a new order, or if you were wanting a replacement eSIM?

Rach