No Order Updates

Dozsa_j · ‎17-08-2026

Placed and order on Friday morning but have not had any updates at all. Entering the XKO number from the confirmation email brings up an error. I've requested a pac code from my old provider but nothing has been transferred yet. Any help would be appreciated.

Northerner · ‎17-08-2026

Hi @Dozsa_j

If order tracking is not working then you'll need to speak to EE CS on 150.

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-08-2026

Hi @Dozsa_j

If order tracking is not working then you'll need to speak to EE CS on 150.

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Dozsa_j · ‎17-08-2026

Thank you so much