I had a similar issue with them. I ordered a smartwatch with payment on my SIM plan (+24 pounds monthly) on 20 June 2026. I couldn't cancel the order an hour after placing it, even though it hadn't been dispatched (which was against their stated policy). Received it and returned it (without opening the package) on 22 June. They are still charging me on my bill after two months. After seeing the bill of July which was due on 18th (more that two weeks that was claimed on the website) I called the first month, and they said oh sorry, this is only for this month. Now I see the +£24 again on my August bill. Such a shame!!!
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