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I can't track my order

KJAMES4
Visitor

‎17-08-2026 10:01 AM

I ordered broadband on Saturday, to be delivered today Monday 17th August. However, I have had no notification from DPD that they have received my order or that it has been dispatched. I have tried tracking it but it says my order number is invalid. Can someone help advise please?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎17-08-2026 12:10 PM

Hi there @KJAMES4 

Thanks for coming to the community. 

If your order number is showing invalid and you've had no update, please give us a call and our broadband guides can check the order number and give you an update for the delivery. 

Thanks 🙂

Leanne. 

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