If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order this evening for a new mobile, I already have EE broadband, the upfront cost of £30 has been taken, it doesn't show as pending, but ive had no text or email, after the payment was approved the screen went blank and then nothing? Not...
Hi. The wife had a text that appears genuine. Something from EE is being delivered today. Took delivery of two new handsets on upgrade two weeks ago and subsequently received a pin for the handsets before they were delivered. I’m the main account hol...
Hi, I ordered my phone on 28th August in at 1am and I got confirmation mail but now I have not got any update on my delivery. I choose store delivery option
I’ve ordered an Apple Watch and selected home delivery, all the order confirmations show that it is for home delivery, but the delivery address appears to be my local EE store. I can’t speak to anyone about this, I can’t cancel the order or amend the...
I ordered a iphone 16 pro max 256gb on a pay monthly contract on the 18th of August. It's been 4 days but there has been no other updates except the confirmation email on the day of the order. I also paid £60 upfront which was taken from my bank acco...
I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.I called 0800 956 6000 and answered the prompts only to be told 'I'm sorr...
I have upgraded my simonly plan to a plan including an Apple iPhone 14 128gb in midnight on Saturday 23rd August and all I have received is a “thank you for your order email”. At the time of placing the order it said it would take 48hrs to be dispatc...
so ive upgraded my phone but accidently chose a trade in option but have no intention of training my current phone in is there a way around this or an alternative?
i’ve recently ordered a new phone and sim, i try to go on to track it and it times me out. what can i do about this as i haven’t received any other tracking information
