If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order online and had an email saying...... Successful EE order reference: XKO********* when i I try and track my order it won’t let me and I’ve had no other emails except the first email.... Any ideas what this means?
Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?
I ordered my upgrade last week and I’ve had confirmation email but delivery date as yet and after reading comments on here I see there could be a 28 day delay which is fine but I’m worried about having to return my current device before the 9th Octob...
" Sorry, we can't show your order details right now " Upgraded a month early, had the confirmation email but that's it
Hi,i won’t ask,mobile and SIM card not coming yet.
I've just placed an order online for samsung galaxy phone contract, went through all the steps and whatnot, paid for the upfront cost but have had no order confirmation. After I paid the website just went back to the homescreen. But the money has lef...
Looking to upgrade, and was hoping to trade in. Acceptable phones are (amongst others): S20 Ultra 5G, S21 Ultra, S21+, S22 UltraI have S21 Ultra 5G . Is this an oversight, or deliberate? Do I just input it as a S21 Ultra?Cheers
Hi. I am a year through my 2 year contract and have been told, as i paid extra for it, that i can early upgrade for free now that a year has passed. I understand that if i upgrade then its essentially a new contract. My question is, what happens if I...
Hi,This is really worrying me if my application for phone is unsuccessful why EE is holding funds. 200£ havebeen deducted on 15th January 2024 which i need urgently but when i contacted bank they said when EE will confirm us they are not gonna take t...
Hi lost my phone and would like a new sim to put in my spare phone pls
