If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello, I've just placed an order for a contract phone and then received an email that is subjected "Your EE order: Please call to discuss" but then in the actual email it doesn't say I have to contact them at all and actually says "Thanks, we've got ...
Just a little consumer advice, instead of taking peoples money and keeping them in the dark knowing you don't have the stock available. Why not state before the order of this item, it is out of stock and could take up to X amount of time to be dispat...
I just received new sim and it has been delievered destroyed in a royal mail bag saying sorry. The sim card is missing. How do i go about a replacement sim.
I am so annoyed words cannot describe . I ordered a phone last night with a contract and woke up this morning to a random cancellation text message without an explanation . I ordered this new phone and sim because mine does not work anymore so I can’...
Hi, I ordered some headphones 2 hours ago and I’d like to cancel my order, but the option is not there in the app? they are showing as preparing to dispatch, so they have not been sent yet. thanks!
Hiya I ordered this phone on the 25/10/25 am just wondering if there’s any updates ? As it’s been 14 days now and haven’t really had any type of update and my 21 days will be up by next weekend and I’ve seen people who orderd after me have been getti...
I haven't received my order, I also haven't had any messages or recent emails about status. I've also tried tracking order but just says I've timed out all the time [Mod edit: please don't share personal details - order number removed]
Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?
I pre-ordered the iPhone 17 Pro Max Silver 256GB at 1pm on the first day of preorders. So far, all I have received is an email stating 'awaiting confirmation.' I'm a new EE customer, and this is my first pre-order, so I haven't gone through this proc...
Hi. Order placed last 3.11.2025. May i know when is the tentative arrival? ☺️ thank you
