Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62827 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 14 256GB Midnight— delays?

Hello,I ordered the iPhone 14 256GB Midnight as part of an upgrade 10 working days ago. I haven’t received any information or updates regarding despatch and delivery. Is there a current shortage of this handset?thanks,Ben

Resolved! iPhone Upgrade Arrived Empty – Feeling Shocked and Need Help

My iPhone upgrade was delivered by DPD today, but when I opened the package it only contained an empty plastic tray. There was no phone inside. I’m honestly distressed and shocked by this. I’ve attached a photo for reference.Can someone from the EE t...

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Abe13 by Visitor
  • 240 Views
  • 1 replies
  • 2 Helpful

Resolved! Refund

Hi there, i have order and iPhone 17 pro and they cancell My order for no reason they said that my refund will be back at my account in 10 working days I have order on 25 octomber and we are at 21 November I want my refund back.

Garoafa1 by Visitor
  • 178 Views
  • 2 replies
  • 2 Helpful

Resolved! No shipping email received yet

Just wondering how long until my order will be shipped. I ordered an iPhone 17 in sage green 256gb on the 18th November.  I know it’s only been 2 days but it says it’s in stock on the website and so would only take 2-3 days. 

Leah441 by Visitor
  • 179 Views
  • 2 replies
  • 1 Helpful

Resolved! Returning a television

I recently ordered a Samsung television as an add-on as a Christmas present. ParceForce delivered it, but the entire screen was shattered on delivery, I clicked return item and a collection date was set (last Wednesday), they never showed up. I hadn'...

Resolved! Iphone 17 pro max order on time ??

Hello.. i just want to know about my order is at the right time coming or not ???my order is confirmed or not ??..and how long still ??

aamir09 by Explorer
  • 237 Views
  • 3 replies
  • 1 Helpful