Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54495 Views
  • 118 replies
  • 15 Helpful

Resolved! iPhone 16 Pro Max 1TB on back order?

Hi, I ordered a pro max 16 1TB in natural titanium today and the sales operator said it would be delivered tomorrow, I arranged with work to take the day off to be home for the delivery but it says - your back order is confirmed and I’m wondering why...

Fairbs14 by Explorer
  • 287 Views
  • 3 replies
  • 3 Helpful

Upgrade delivery

I upgraded my phone about a week ago and the delivery tracker has been showing as dispatched for 5 days now but im yet to have any information from DPD regarding delivery. I move house next week and I'm worried it won't come in time. Thanks in advanc...

Ab7789 by Explorer
  • 179 Views
  • 2 replies
  • 0 Helpful

new phone not delivered -

A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancellin...

JOH57 by Visitor
  • 172 Views
  • 1 replies
  • 1 Helpful

Placed a order

I placed a order for a new phone. It's took the first down payment out of my bank account but I haven't received any confirmation and can't track my order. Has my order been confirmed or not ? What do I do now ?

Teddyyb by Investigator
  • 148 Views
  • 1 replies
  • 1 Helpful

DPD Delivery PIN issue

Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous.  Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...

i-luiz by Investigator
  • 16973 Views
  • 25 replies
  • 13 Helpful

Order number

Where do I find the order number. I'm waiting on a phone getting delivered which is ordered over the phone but not sure when it's coming? 

Resolved! Order issues

I've gone through 2 orders now for a monthly contract and received an email bith times with the order number and both times it hasn't worked. The person I spoke to via chat said it never worked the first time, yet the £30 upfront payment was taken. I...

Resolved! Samsung Buds3 pro. no order update

Hi,I placed a order on the EE store online on Sunday the 23rd March for these earbuds  as they were on offer,  I phoned the contact for the Tech Store twice and twice I was told it going to be put through but I've heard nothing via text, phone or ema...