Pre-ordered the Galaxy Z Fold8 Ultra 1TB in Graphite from EE on 1 August and, other than the initial order acknowledgement, I’ve heard absolutely nothing since.
It’s now 8 August — the day after the official release — and I still have no dispatch confirmation, no DPD tracking, no estimated delivery date and no meaningful order status at all.
The order reference I was given doesn’t work properly in EE’s tracker, so I can’t even see whether the handset has been allocated or whether I’m just sitting in some kind of stock queue.
What’s frustrating me most is that this was a pre-order. The whole point, from a customer perspective, is to secure the device ahead of release and have some confidence around launch-day delivery. Instead I’ve pre-ordered an extremely expensive phone and have been left completely in the dark.
I’ve also found it incredibly difficult to get through to an actual person who can tell me what is happening. I really don’t think customers should have to chase EE just to find out the status of something they’ve already ordered and paid towards.
At this point I’m seriously considering cancelling and ordering elsewhere.
Is anyone else still waiting for a Fold8 Ultra from EE, particularly the 1TB Graphite model? Has anyone been given an estimated delivery date or had their tracking suddenly appear?
Please tell me I’m not the only one 😂
