Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51727 Views
  • 117 replies
  • 15 Helpful

Resolved! iphone

I have ordered  iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now  

Resolved! Upgrade now not wanted!

Bit random but looking for ideas please! Got my husband an iPad couple of years ago; the contact has just ended so I upgraded on Christmas Eve to a 2024 Apple iPad for him. But he doesn’t want it, thinks it’s a waste of money as he’s happy with his c...

LornaB5 by Investigator
  • 240 Views
  • 4 replies
  • 3 Helpful

Delivery Address

I just competed an order of a device over the phone. Originally the phone was going to be delivered to my home address but due to work I wouldn’t be home for it to be delivered. I told them this before they completed the order and they changed it to ...

Resolved! Waiting for package to return to EE

Ordered a laptop on last week and couldn't accept the delivery. I was told on the phone that I should call DPD and that if the laptop is returned and I could request it to be redelivered.DPD hasn't updated since 20th, where it was at the London dockl...

How long does it normally take Likewize to confirm your trade in?

Hi AllI traded in my iPhone 14 Pro as part of an upgrade deal on the Pixel 9 Pro XL - there was some confusion as EE sent me 2 separate trade in envelopes with 2 separate quote ID's, this slowed down the process as I had to get EE to cancel one after...

Etchee by Explorer
  • 409 Views
  • 5 replies
  • 1 Helpful

Resolved! My Order

Hi, I have placed an order just now for for Iphone 16 pro max 1TB Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. 

Naimish by Investigator
  • 892 Views
  • 21 replies
  • 0 Helpful

Resolved! Pay as you go order was cancelled

<p>Hi, I received an text message told me that my order was cancelled, but there's is no refund, and I don't know why it was cancelled.</p> 

Resolved! Cancelling an order

I’ve canceled my order, rang them up, but not had any confirmation that it’s been canceled.no email, or text to let me know.was supposed to just top up my phone but accidentally pressed to send a new sim instead.why is there no email confirmation abo...