If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I changed from Apple to Samsung in August 2025 but I just can't get used to it. I thought i will get it in a month or so but it's just not for me. I took a 24 months contract in August and we are in October now. How do I exchange the new Samsung to a...
Hi I am just wondering when my phone will be dispatched as I ordered yesterday morning and only had a email to say it’s been processed and that they will let me know when it’s been dispatched but now when I look online it’s out of stock now. When I t...
How do I get Google AI Pro to work
I ordered a brand new sim free iPhone 17 on Saturday and arrived this afternoon. The box was a bit battered and used and the phone had fingerprints all over it with no protective plastic on the screen. The cable and papers in the box were also dishev...
Hi EE. I have ordered a 17PM in orange nearly 2 weeks ago. no update as of yet. any idea when you will be getting stock in to send these out ? thank you.
I am looking at my messages about my new phone but I don’t know if it is coming or if I need to confirm it. But I can’t find anything that I can confirm it
I ordered iphone 17 a few days ago and i was not able to track my order in ee website to cancel it. I used the Sender`s Reference on DPD but there's problem as below screenshot. I tried to call customer service at least 10 times but nobody has picked...
hi , I got my phone in store and I have the receipt and paperwork but can't find my invoice number anywhere ,anyone help with this ? thank you
Hi, it says in the email that they will be in contact via SMS, and no where within the email does it say that i need to call them, however the title of the email says i need to call EE even though the email says nothing about that being needed. It's ...
I put in for an upgrade for the iPhone 17 pro 512gb on 24/9/25 and only had ordered confirmed and no date any idea when will I get an update on delivery?
