Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63098 Views
  • 120 replies
  • 15 Helpful

Resolved! Cant track order and no updates from EE

My upgrade was due, so i ordered a new device and new pay monthly plan to renew my perks.  My order was placed online on 12 nov ( Samsung Z fold ).  As of today, i have had no delivery and my contract has not been updated so EE have put a price incre...

Resolved! Iphone 17 pro max

I ordered my phone on 7th November i was wondering when will i get my order by pleaae thank you im soo confused 

Tracking incorrect

Anyone else’s IPhone17 pro max order tracking stating dispatched?? I contacted ee as mine has said this for over 10 days lol they told me the tracking is incorrect and lying ??? anyone else this happened to??

Chinney1 by Contributor
  • 517 Views
  • 11 replies
  • 1 Helpful

Resolved! iPhone 17 Pro Max

I ordered an IPhone 17 Pro Max 256gb in cosmic orange on the 6th november. Ive received an email saying my order has been confirmed. But there's no time frange. Its nearly been a week, and I have not had any further update. Has anyone ordered at a si...

Ben_WJ by Visitor
  • 430 Views
  • 7 replies
  • 0 Helpful

Resolved! iPhone 17 Wait time

So I placed an order for the IPhone 17 on the 31/10 and over two weeks on I haven’t received anything. I’ve called a couple times and I’m not getting much information from EE. As far as EE are aware, the order has been fulfilled and there’s nothing o...

Cmc98 by Investigator
  • 469 Views
  • 5 replies
  • 0 Helpful

Resolved! No update for my iPhone 17 pro max

I am writing to formally raise a concern regarding the conflicting information provided on your website about the dispatch and delivery timelines for my recent order.I placed an order for a new phone on 12 November. At the time of purchase, your webs...

Resolved! Timeline For Order Delivery.

Please confirm when I should receive my order    Order no 0********7   [Mod edit: order number removed to protect your privacy and security.]

Resolved! Alter order

So had the fun of ordering my new phone to be delivered to a store local to where I work. The day it got delivered I ended up in hospital for an emergency operation. I don't know when I'll get the chance to get the phoneWas wondering what it's like t...

Topha by Explorer
  • 221 Views
  • 3 replies
  • 2 Helpful

Resolved! iPhone 17 pro max 256, blue

Are there any updates available on when the orders will be fulfilled, obviously I have paid for a phone but no notice of when it will be delivered, ordered it on the 20th October 

James630 by Investigator
  • 405 Views
  • 5 replies
  • 4 Helpful