If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I decided to take an additional line today and had a great offer on the EE app as a long term customer.The app has an issue and doesn’t let me compete the transaction says technical difficulties and to call EE. when I called EE they are giving me the...
Hi I've had my returns pack sent out and still waiting for new phone to be sent but just had a text saying saying final warning to send back old phone or else I won't qualify for trade in discount .
Hi,I’m hoping someone can help or advise because I am getting nowhere with DPD.I have been waiting for a high value replacement device and DPD have failed to deliver it twice. I took time off work both times and was home all day, with no TV, no phon...
i placed an order last night for a new iphone and data plan, all went through ok. this morning i have received an email saying order cancelled without any info and when i log into account i cant track the order number now, any suggestions
Hi EE ,Can you please let your customers know if there an issue with stock , as it appears there is ? Please communicate with us as it is VERY frustrating not having any information as to the why there is delays in orders being shipped !RegardsA
I ordered on the 3rd October and today’s date is the 3rd nov so that makes it over the “28 day delivery” is there any update as to when the orders from that date will be released?
I ordered an iPhone 17 Pro Max 256 GB in Silver on 2 October.Since then, I’ve been given different information about the order status. One advisor told me stock has been allocated and it’s in the warehouse, while another said the order is still open...
Hello, I purchased a £20 14-day unlimited eSIM on 3 Nov 2025 via the EE website using my email [your email]. The payment succeeded, but I haven’t received the QR code. Since the eSIM hasn’t been activated and my customer is not willing to share their...
Could anyone help me please?. I ordered a phone on contract on Thursday, however I’ve yet I’ll to have any email/text regarding delievery. And on the EE app it says Order confirmed 30th October, but hasn’t been dispatched yet?
So, you've bought a qualifying Google Pixel device and EE said 'and get an ASUS Chromebook on us'. And, or, you've bought a Google Pixel 10 Pro or Pixel 10 Pro XL and EE said 'get Pixel Buds Pro 2 on us'.That's the easy part, now to claim. You'll nee...
