Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42462 Views
  • 92 replies
  • 12 Helpful

Sorry, we can't show your order details right now

Hi!I am getting a message when using my XKO code to track my phone saying sorry we can't show your order details right now I have ordered an S23 Ultra in Black 256gb  Thankyou  

Copeyx by Investigator
  • 335 Views
  • 5 replies
  • 1 Helpful

Hi,

Hi, I do upgrade by phone call and I should Receive the new phone to the ee store!I looked when my email and I didn’t receive any trucking number!

Resolved! error message from EE

Hi, I have placed an order, paid the upfront cost- received an email to wait for an email for a dispatch. After few hours I recieved a text message saying ““Hi from EE.An error occurred with the order you placed online. Sorry about that. Please call ...

Incorrect sim data plan ordered

I ordered a new flexi plan today which includes two separate payments. One for the handset and one for the sim. It’s all just switched over now but the handset hasn’t been sent yet. Will I be able to call and change the sim data and keep the phone as...

on line offers

Why am I being offered this and other online offers?I've called 150 to attempt to get this offer but these offers aren't available and can not be added to my account anyway.apparently, My account will not allow this to happen.Any help or guidance wou...

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Mo1955 by Investigator
  • 283 Views
  • 6 replies
  • 0 Helpful

New to EE & Bewildered

Never post to these things, age thing, I am new to EE & I would just like to log a few issues I have had since joining, firstly from the sales people that actually sold me the Deal, they told me that both my sim s would have unlimited Data although I...

Misold tablet

I have been with ee for years and went into my local store for advice on a new contract similar to my existing one. They told me I could have a free tablet. I said I already have one so don't need it. They then offered me a watch which I declined. Th...

DonC1 by Investigator
  • 279 Views
  • 4 replies
  • 1 Helpful

Order saying awaiting confirmation

Order has been saying awaiting confirmation for past week sent an enquiry over email abs haven’t heard back either it’s also says on the site that the phone is in stock 

Jack171 by Contributor
  • 2949 Views
  • 17 replies
  • 0 Helpful

Meaningful Credit Check information

Does anyone have clear information on what information is requested and validated with a credit check?  I've attempted to purchase an iPhone 15 Pro MAX with a Pay Monthly All-Rounder SIM.  The request was declined, citing that my credit check failed....

Mobile Number Must be passed while receiving the order..?

i have 2 numbers one i use myself and one i use only for home which is used by my son who is at home, my question is which number should i give to the EE while i place a order an at the time of delivery is mobile nmber confromation required at the ti...

lucky897 by Investigator
  • 291 Views
  • 3 replies
  • 1 Helpful