Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Resolved! Sim only Deal confusion

Hi I've just signed up for an iPhone sim only deal it looks like it went through as it says my order has been confirmed and I chose TNT to go with my package I've had an email to say its confirmed but nothing about the sim being sent or the TNT login...

Four Months and still no Broadband

I ordered broadband in early October. It's now nearly February and I still don't have wifi at home and EE has not come by to do the exterior work required. I've spoken several times with EE and they have assured me that the work would be done within ...

New order number not working

I did a online order today at 6:55am and paid £30 upfront fee. Only received a order reference number. Called EE and the guy didn't even ask for my order reference number and said he can see a order but none of my details with it. He wouldn't even ta...

Dream79 by Investigator
  • 276 Views
  • 4 replies
  • 7 Helpful

Resolved! No confirmation email

Im so upset it's my daughter birthday next week and ashamed to say this but I'm a single mum with not a lot I spent my last 30 pound for je upfront fee for the iPhone phone she wanted it all went threw took the money out my bank account and no email ...

Jessy86 by Investigator
  • 327 Views
  • 6 replies
  • 2 Helpful

Phone collection in store

My phone is in store and ready to collect but as luck would have it i have lost my driving license in last 2 days and dont have a passport.Now i do have a pic of my driving license from when i sent it off for other reasons do you think they would tak...

Resolved! Samsung S25 Ultra Preorder

Hello Guys, I put an order for an upgrade on my phone the Google Pixel 8 Pro to the new Samsung S25 Ultra, but I got an email saying that if my Google pixel isn't with them on the 7th of February I have to pay the £470 for next bill but I don't wanna...

Iphone 16 pro- 16 pro max pre order thread/that time of the year again

Hello everyone in the ee community it’s that time again of the year placing and tracking the new iPhone 16 and 16 pro max’s orders and especially since a few years with delay issues with ee and then ringing them up and patiently waiting for that DPD...

King-Boss by Established Contributor
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  • 1517 replies
  • 501 Helpful

Error on order form - missing email address

Trying to add a sim only package to my account but when ordering the form errors out asking for an email address but there is nowhere on the form to enter one as the details are pulled in from my account (my email is my login)  -  completely blovked ...

Aldo911 by Visitor
  • 201 Views
  • 1 replies
  • 1 Helpful

Help

Just placed and order. says in the subject call to discuss but no where in the email says this and says it’s gone through they’re working on it right away when you ask google Al as well it says this means your processing order is this the case? im so...

Alyycc98 by Visitor
  • 177 Views
  • 2 replies
  • 0 Helpful