Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72091 Views
  • 124 replies
  • 16 Helpful

Resolved! Entered wrong phone number on order

I placed my online order however wrongly inputed my mobile phone number in my order.Therefore I cannot receive the PIN code to accept the DPD delivery, and DPD driver left as PIN code unable.How can I correct my mobile phone number in my order and ge...

HYWong by • Visitor
  • 411 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: I was not given a return bag

I have been waiting three weeks for my bag to send the trade in phone. The help online people told me to keep waiting when I questioned it a week ago.

Ajlouise by • Visitor
  • 391 Views
  • 1 replies
  • 1 Helpful

Hard cheak on credit score

I ordered a iPhone 17 since I could upgrade and on the phone the advisor never told me they were gone perform a hard credit score cheak and it impacted my credit score by a lot and I was bulding that never told me once? And I can’t find anywhere to g...

Kara29 by • Investigator
  • 1475 Views
  • 9 replies
  • 2 Helpful

Resolved! Help

I ordered a phone on the 5th. I was meant to order my new device with a new number. I have linked it to a phone that isn’t in use. I’ve got no confirmation email other than my order number. But if o track my phone it says it’s wrong. Help 

Resolved! Refund help - scammed by EE

Hello, i was wondering if anyone had any advice on my current situation, so i returned a faulty device that i bought on finance, i paid the finance in full within 2 weeks of getting the device as i had that cash spare, 3 weeks into the purchase my ph...

IJN92 by • Visitor
  • 433 Views
  • 1 replies
  • 2 Helpful

Resolved! Phone Order

I placed an order for a new phone as an upgrade to my current contract. It was dispatched and delivered attempted 24 hours after placing the order. Unfortunately, I was not in at the time and the deliver courier left a note to say that they would try...

sallan86 by • Visitor
  • 360 Views
  • 1 replies
  • 0 Helpful

Resolved! Pay monthly order

Himy partner placed an order 2 days ago took the upfront payment and sent an email saying we will start working in the order right away. Not heard anything since? Tracking number doesn’t work either what do we do?