Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51732 Views
  • 117 replies
  • 15 Helpful

Resolved! XBox winter deal

Hi i  placed and order on christmas eve, i received the XKO order number, but not heard anything else, i'm wondering did the order place correctly, or is it not processed? 

byram by Explorer
  • 188 Views
  • 1 replies
  • 1 Helpful

Waiting for upgrade phone to be delivered

Hello,I have received text message from EE but I didn't hear anything since: Hi from EE. We're sorry, there's been a problem with your order XKO....... and there may be a delay. Don't worry, we'll let you know when your order is on its way so there's...

Resolved! upgrade order

I went through an upgrade order this morning, all seemed to go through correctly and had the confirmation screen at the end of the order process. this screen stated an order number starting xko and stated an email confirmation has been sent, however ...

Being ripped off by EE

Im being ripped off by EE for a set of headphones i never received iv wasted over 10 hours of my life on calls and chat  to them multiple times and they keep saying its sorted and they will remove them but my bill has now jumped up nearly double and ...

EE’s “Best Customer Service” Claim Is a Joke

I am beyond disappointed with EE’s handling of my recent complaint. On 4th December, I placed an order for a tablet with a promised delivery timeframe of 14 days. Not only was this completely ignored, but EE also canceled my original order without my...

Bcyrex by Investigator
  • 541 Views
  • 11 replies
  • 6 Helpful

Resolved! It's been 3 days since I ordered my Esim

Hello, I ordered my Esim three days ago, and I got a confirmation email but that is all, no Esim, no option for anything in the EE app, I cannot contact through phone and I've been trying to get the live chat to work but it never pops up , I just nee...

Tilx by Visitor
  • 200 Views
  • 1 replies
  • 0 Helpful

iPhone 16 pro max order cancelled

Hey, on the 25th I placed an order for a new phone with a downpayment of £130. I had a confirmation email however about an hour later I received a text sms saying my order has been cancelled and I should place a new one fro. the website. Literally no...

Lenora by Explorer
  • 314 Views
  • 3 replies
  • 0 Helpful

Resolved! Just placed an order for iPhone 16

Just placed an order and paid 30£ upfront however no confirmation details or email and also no order number this looks like a scam ...This is ridiculous I can't track progress .... But yet you have my money  Really need some help 

Sarah512 by Visitor
  • 211 Views
  • 2 replies
  • 0 Helpful