Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63098 Views
  • 120 replies
  • 15 Helpful

Resolved! IPhone 17 pro max

Does anyone know how long it will be before I get my iPhone 17 pro max I had a email today to say my order is on track . When I ordered it said usually dispatched within 14 days I’m on day 8 now 

Resolved! Disgraceful service and behaviour of complaints team

Worst customer service from EE. OPEN LETTER TO THE CEO CLAIRE GILLIES I write to you in despair as being an orange EE customer for the last 25 years never did I imagine that I would be treated so unfairly or unjustly by any company. I would like to m...

Bsha by Visitor
  • 434 Views
  • 3 replies
  • 4 Helpful

Resolved! iPhone 16

Unable to track my device order (iPhone 16 white) as it just says “timed out “ unable to see my order on the EE App as well and have had a confirmation email to say it’s been ordered.any help/advice?

Very Unhelpful staff

Another terrible experience from EE. Not sure how they are the best UK network which they claim to be.I have an add on plan on my account which I have paid off and would like to add another item as I have an allowance on the account. I’ve paid off an...

Bas89 by Investigator
  • 313 Views
  • 5 replies
  • 3 Helpful

Resolved! EE perks

How do I add the EE perks to my account, upgrade but nowhere to add the codes! Do I phone them or are they linked automatically?Thanks  

Embo74 by Visitor
  • 152 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my Order??

I ordered a new Iphone 17 Pro on the 9th, it was in the evening around 7pm. its now Friday the 14th, and my order has not been shipped. This is what the tracking is showingI've not recieved any updats and whenever I phone in, they give different info...

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Resolved! Order iPhone 17 pro max

Hello! I upgraded my phone to the iPhone 17 pro max on the 4th of November. The staff member in ee said it will be a 2 week wait. I haven’t received any sort of order tracking for it so im just wondering wether it will be sent the day before the phon...

St3ph3 by Investigator
  • 688 Views
  • 9 replies
  • 0 Helpful

Resolved! Iphone 17 pro max 1TB

Ordered an IPhone 17 pro max 1TB in cosmic orange 22nd of October and was told a 21 day wait, that’s been and gone, what is the likely wait time?

Bethr1 by Explorer
  • 395 Views
  • 5 replies
  • 0 Helpful

Resolved! Very slow dispatch

I order a 265gb iPhone 17 black a week ago and yet is still hasn’t been dispatched, I really need the new phone. How much longer should I expect?

Seba9 by Visitor
  • 245 Views
  • 2 replies
  • 0 Helpful