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Order confirmation

Criag35
Visitor

‎14-08-2026 05:27 PM

I placed an order paid a fee and got an email saying you have my order and if you need more information you will contact me how long does it take to know if you have got the phone ? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-08-2026 07:26 PM

Hi @Criag35 

You'll receive an email with an order number. 

If more information is needed equally EE will contact you. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_S
EE Community Support Team

‎15-08-2026 08:08 AM

Hi @Criag35 

Just to add to @Northerner's brilliant advice.

We can take a look to see if the phone you have ordered is in stock, and if it's not, we can let you know an estimated time for it to arrive.

What was the make, model, memory size and colour of the device you've ordered?

Chris S

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