Where is my Order

[NIken]

August 7th I upgraded my phone and placed an order for a new device. When I go to track my order it still says 'awaiting dispatch'. There has been zero communication about the whereabouts of my order, when I go to the FAQs page it says that all orders should be dispatched within 48 hours. Please can I recieve some guidance or support around when my order will arrive?

[Northerner]

Hi @NIken 

You'll need to speak to EE CS on 150 becase there is no account access on these forums.

Thanks 

[Schockwave]

Hello @NIken ,

Welcome to the community,

If you could let us know what device, colour and storage size, one of the  staff may be able to take a look for you, but cannot access your order or account here in this public forum, but can give you a rough estimate as to when you can expect your device. You can otherwise ring customer service, as they can access your account.

If you have not already done so, I would download the DPD app and register so that you will be informed when and with a one hour window with a PIN number, which you show the delivery driver.