Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61880 Views
  • 118 replies
  • 15 Helpful

Resolved! PhoneDelivery

Does anyone know if DPD can still deliver the phone if you tell them the pin through a ring door bell as no one will be in? Thanks

Resolved! Phone order on an EE Chat

So Thursday 25th of September, i ordered an Iphone 17 Pro Max 1TB Silver on an EE chat on the EE website with a sim. All in a monthly payment plan and i still haven’t had the phone delivered? I use the order number on the tracking order section of EE...

Enquiring

whereabouts is my order my email  [Mod edit: please do not share personal details]

Can’t complete upgrade on app or online

I accidentally ordered the wrong phone yesterday and cancelled straight away. I want to complete my upgrade online or on the app again but keep getting technical issues. I don’t want to call in to complete my upgrade. How do I fix this? Thanks 

LDR1917 by Visitor
  • 169 Views
  • 1 replies
  • 0 Helpful

Order

Hi I placed an order Fri had successful email but haven’t heard anything more has this order went through  xko*** That’s the number I was given  ***@icloud.com [mod edit: Removed personal information from the community]    

Jocleg76 by Visitor
  • 169 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone 17 pro max

So I did an upgrade anytime via chat with EE and agreed to trade in my Apple iPhone 16 for the cosmic orange iPhone 17 pro max 256gb. Now I understand since I ordered on 19th there would be a delay of around 28 days. Problem being on the 20/09/25, I ...

Iphone 17 Pro Max stolen during delivery

Hi all please see my case and help me out how this can be sorted as seems EE is just avoiding his responsibility. Is there anyone who had the same issues in Leciester/Glendfield depot areas?   I made a complaint regarding the delivery of my recent EE...

Resolved! Wrong phone been provided and EE won’t do anything about it.

Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...