Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58468 Views
  • 122 replies
  • 15 Helpful

Pay monthly Phone

Hi,  I'm a new customer to EE and just placed an order for an I Phone 16 pro with a sim card and Intiated the payment two days ago. I recieved a mail on the same day with the subject give please call to discuss, I dont see any point in that since the...

Resolved! Order Tracking not working

My new sim was ordered on Monday, I received a confirmation email and text but no other tracking details. I have tried to use the help service and the tracking system keeps failing and I have not received any updates on my order 

Edlynn72 by Explorer
  • 237 Views
  • 2 replies
  • 1 Helpful

Resolved! New customer I am not receiving an update about my order.

I've ordered a Samsung Z fold 7 about 5 days ago and I've not got an update about the phone. I check my spam box in my email multiple times. Last email I got was the confirmation email and the order number, but when I put the order number on "track m...

JustAK by Investigator
  • 439 Views
  • 6 replies
  • 3 Helpful

Resolved! Ordered 2 pay monthly handsets, help.

Hi, I placed two upgrade orders today — one by phone, which I already have tracking for, and one online. The online order shows as ‘dispatched’ on the EE tracker but I haven’t received any tracking details by email or text. I understand that sometime...

Resolved! track a delivery

I placed an order for pixel 9 pro xl on the 4th recd confirmation and heard nothing since then. tried a few no to contact someone about the order and have found no options to spk to someone

DPD pin sent to watch number not mobile number

This really needs fixing and no the pin wasn’t sent to the DPD app or by email even though I have seen posts in here saying it would be.Managed to get a redelivery for tomorrow 150 changed it to my mobile details but fact this is still an issue needs...

Resolved! False information

I done an upgrade for the Samsung fold 7 256 in blue on Sunday, been told it should be arriving next day, didn’t come. Tuesday didn’t come so they said cancel order and re order it again and it will come next day. Nothing come again. Telling me to wa...

Birdydp by Valued Contributor
  • 351 Views
  • 7 replies
  • 4 Helpful

Upgrade...

Hi im just wondering which is the better phone to upgrade too...ive got a Samsung and im debating on a apple but at a good price per month im currently paying just little over 30...but looking something around that price.

shez1234 by Visitor
  • 175 Views
  • 1 replies
  • 0 Helpful

Track order isn’t working

I have tried to use the help service and the tracking system keeps failing and I have received any updates on my order