If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Ordered my phone on the 21st, iPhone 16, my order didn't go straight through and had to call EE customer service to double check everything, something to do with the wrong PAC Code. Man on the phone was lovely and put it all through. Phone was dispat...
Hey everyone. Is there no longer an option to pick up from the store? I can only see the option to deliver to my address. I want to upgrade my device soon, but because I live in a block of flats and am usually at work during the day, I used to pick u...
Hi EE team,I’m trying to join EE on a SIM-only plan. PAYG won’t work for me because of the 25 Mbps speed cap, and other networks are unreliable where I live. My SIM-only application seems to have been declined, but affordability isn’t an issue and I ...
A ordered a contract phone not received it only the SIM card
I have ordered an Iphone on the EE website, and got the ‘your orders just a tap away’ email, but since then (3 days ago) have not been informed about when to expect the delivery, or whether the order is going ahead. It is confusing.
I've been given an order number that starts with xko. Does this mean it's been accepted? As I've had money leave my account? Also how long does it take for the tracking information to update as it was ordered this morning but it's just stating they c...
Hello,I placed an EE order online for a phone last weekend, payment was taken but I have not received an order confirmation. I contacted EE and they said wait 72 hours and then contact them again. Online it says wait 48 hours. I have done both and st...
I paid for my phone and I can’t found the delivery code
Hi why my order my cancelled
I’ve just ordered a ps5 but the wrong number is on the account I need it changing so I know when it’s being delivered xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]
