Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42462 Views
  • 92 replies
  • 12 Helpful

Resolved! Free gifts with order

I have received my new Samsung S23 FE, how do I claim my earbuds and Disney plus subscription please? 

Sizeland by Investigator
  • 408 Views
  • 2 replies
  • 0 Helpful

Ps5

Ordered a ps5 and it my game won't work on it tried restart and deleting the game and reinstalled but still won't work 

Order being returned to ee

Hi EE,I have ordered two mobiles. one I ordered from store and another one I ordered from my mobile on 24 dec 2023. But my orders or return Back to  EE from DPD on delivery day. Please let me know How I can come to know that my orders returned to EE ...

Vnadipi by Investigator
  • 311 Views
  • 7 replies
  • 1 Helpful

Resolved! Adding a paired watch plan - confusion at checkout.

I'm looking at buying a smartwatch on a paired plan. At checkout it asks "Do you want to keep your number?", followed with "Yes I do" or " No thanks". I already have  SIM only plan, so I assumed that the watch will use the same number, so I'm not sur...

Stock levels

Hi is there a way to check stock levels to guage a rough idea on actual delivery eta’s thanks in advance 

Deezaldn by Visitor
  • 198 Views
  • 1 replies
  • 0 Helpful

Resolved! Will i have to make any re payment

I Hope Someone can Understand me Because the customer support didn't understand me, I created a new account on EE and i applied for iphone 15 pro, my application was accepted and my payment process completed. BUT due to some wrong address i didn't re...

lucky897 by Investigator
  • 326 Views
  • 10 replies
  • 0 Helpful

Delivery of 4G Mobile WiFi device via DPD seems impossible?!

Hello. I bought - as an account upgrade - a new portable 4G mobile wi-fi device as my previous one was approx 7 years old. Delivery was due to be by DPD today and I have stayed off work to be in for it. But DPD refused to hand the device over to me a...

matt7979 by Visitor
  • 351 Views
  • 5 replies
  • 1 Helpful

I ordered I phone

2 days ago I ordered an I hone 13 but didn’t receive any confirmation 

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 42462 Views
  • 92 replies
  • 12 Helpful