If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I need to speak to an adviser about changing delivery location to home address or canceling, but i cant get though. Just says "The office is currently closed" and then says there open till 10pm? its 4? The ee stores are even open, and there is no inf...
Hi there!Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details', ...
I have just bought a new phone with EE as I am switching from my old network, I've not received a confirmation email yet and as I clicked pay I saw I chose the wrong colour for the phone. Would there be any way to change it or cancel the order? Than...
I ordered the Samsung A14 on Monday the 18th, the website said the phone was in stock and is usually dispatched within one day. I received a conformation email saying I would get a text message once it had been dispatched but 4 days later I've still...
Well ordered a laptop on my plan, got the confirmation DPD had it and would deliver it, first day of delivering I was in and by time got to the door they had driven off, so second day been waiting in and tracking didnt update till the afternoon and s...
I recently bought a Quest 2 & was wondering if it was possible to pay extra to get it paid off quicker?
So I recently had to send my phone back to EE and I have been sent a prepaid Special Delivery by 1pm envelope as I was told I would be. However I never got anything such as a qr code for the post office to scan and when I took it they said there's no...
I upgraded my phone this morning, straight away I got a confirmation email and the funds were taken out of my bank account. Now I cannot even track the status of my order. My new plan has started on my old phone? How long would it usually take to be ...
Hi there,I just got a question regarding the account number. Is the account number mentioned on the delivery note my account number? Next to the customer order number at the top? Thanks in advance.
I have ordered a new handset, DPD have tried to delivery 3 times but i dont have the code as the current handset is broken? How do i get the code so i can take receipt of the new phone?
