Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52536 Views
  • 117 replies
  • 15 Helpful

Shocking service - ripped off

Placed an order for a fitbit sense 2 (£150 in the sale) on 3rd Jan which showed as in stock, I selected standard delivery 1-3days. EE sent an invoice & marked the order as completed & despatched 7th Jan. No tracking info sent, no idea which company u...

AwfulEE by Investigator
  • 325 Views
  • 5 replies
  • 5 Helpful

Placed order but no confirmation

Hi,I have just placed an order for a new handset but was greeted by a blank screen after placing my order. Upfront payment has been taken but I have not had a confirmation email junk mail folder also checked with no emails.

Callan93 by Visitor
  • 221 Views
  • 1 replies
  • 1 Helpful

Resolved! Upfront payment

I was declined for a moth phone and sim but payed a £30 upfront cost but has haven’t received my upfront cost back 

Natz1997 by Visitor
  • 206 Views
  • 2 replies
  • 3 Helpful

Resolved! Where is my Order?

I upgraded both me and my daughter from SIM only to Phone and SIM and received two emails with two order numbers, one of which is being delivered today however I have not received any further correspondence regarding the second upgrade other than the...

Mobile phone order

ordered a phone and called custromer services and don't know! checked dpd and chatted on line and it states returned to warehouse. I have looked online and it statesin the dpd warehouse>

FAKE IPHONE DELIVERED

EE have sent me a FAKE phone and customer care is absolutely terrible all I am getting told is nothing they can do. 

Lukesav by Investigator
  • 345 Views
  • 6 replies
  • 2 Helpful

Cant add to Basket

I'm trying to add a PS5 Pro to my account, but it always comes up with "something went wrong". I've also tried adding a Pay Today to my basket but it always comes up eith error messages.I've tried logging out and doing it that way, but still no chang...

Resolved! When will my phone arrive?

I ordered an iPhone 16 through an upgrade on the 7th of this month, according to the EE tracking it has been dispatched for over a week and yet I have heard nothing from any delivery company about it and all the ee tracking reads is that its been dis...

Kyle004 by Investigator
  • 274 Views
  • 5 replies
  • 3 Helpful