Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52056 Views
  • 117 replies
  • 15 Helpful

iPhone 16 pro max order cancelled

I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...

Baccyboi by Visitor
  • 205 Views
  • 1 replies
  • 0 Helpful

I need a clarification before I order a new phone

I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still...

Cyrus101 by Visitor
  • 277 Views
  • 3 replies
  • 6 Helpful

Phone

ordered a phone on friday and got an XKO number, however it isn’t letting me track my order ? 

Resolved! iphone

I have ordered  iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now  

Resolved! Upgrade now not wanted!

Bit random but looking for ideas please! Got my husband an iPad couple of years ago; the contact has just ended so I upgraded on Christmas Eve to a 2024 Apple iPad for him. But he doesn’t want it, thinks it’s a waste of money as he’s happy with his c...

LornaB5 by Investigator
  • 262 Views
  • 4 replies
  • 3 Helpful

Delivery Address

I just competed an order of a device over the phone. Originally the phone was going to be delivered to my home address but due to work I wouldn’t be home for it to be delivered. I told them this before they completed the order and they changed it to ...

Resolved! Waiting for package to return to EE

Ordered a laptop on last week and couldn't accept the delivery. I was told on the phone that I should call DPD and that if the laptop is returned and I could request it to be redelivered.DPD hasn't updated since 20th, where it was at the London dockl...