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Order Cancelled

Max12543
Visitor

‎17-07-2026 07:19 PM

I have ordered a new phone and contract as a new customer. I have been trying to contact all day but cant get through to a human. i need to contact asap as i put a downpayment on the phone and order was confirmed and then i get a text saying its been cancelled and i cant contact anyone to find out why or get a refund. i need this phone for work and want to sort this out so i can start my contract with ee anbd get my new hand set can anyone help?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-07-2026 07:55 PM

@Max12543 : You should get the deposit refunded with 7 - 10 days. In the meantime it will be held as Pending on your bank a/c or card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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