Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70524 Views
  • 124 replies
  • 15 Helpful

Order

  Good evening, I placed an order after February 5th, what is happening with my order? This is the order reference number that I received by email.XK0********  

Paveldan by Visitor
  • 236 Views
  • 1 replies
  • 0 Helpful

Order

When I go to track my order it says that they don’t match I have triple checked them what should I do

How to make a compliant

I’ve waited in for 2 days for my new phone and still no delivery and I can’t speak to anyone except a robot, how do you make a complaint please? 

Suzysue by Visitor
  • 304 Views
  • 2 replies
  • 1 Helpful

Resolved! Ordered phone

Hello,I ordered a phone over on Tuesday and paid the deposit but not had any confirmation email. I have had my plan details email but nothing else. How long do I have to wait for confirmation etc? 

Resolved! Can't track order

I ordered a new phone and contact yesterday afternoon had a confirmation email but my order reference number is not working and can't track it HELP 

Blush247 by Explorer
  • 585 Views
  • 4 replies
  • 1 Helpful

Resolved! Orders

Fold 7 

Joeyt84 by Investigator
  • 459 Views
  • 8 replies
  • 0 Helpful

Resolved! Re: Live chat

Hello, please help me urgently. I made a contract for a phone. They took the money from my bank account, but I didn't receive the order number by email and no confirmation.

Resolved! Order Cancelled

Hi so last Tuesday I tried getting my first contracted phone, unfortunately due to my circumstances I’m unable to have a contract phone and the order got cancelled. I paid £50 upfront before the cancellation, I then got a message the morning after sa...