If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I recently made an order for an electronic product but I didn’t have an EE account. Now that I have an EE account, I wanted to link the order to my account but I can’t find anything regarding this. It is possible to link the order to my account o...
Hi i ordered phone order was confirmed I was charged but no delivery information
I upgraded my Apple Watch online last Wednesday, had confirmation email and said would be dispatched within 24 hours - as of today still no confirmation of dispatch or delivery and advised not to call 150 as they won’t be able to help so who can help...
Hi, please I signed up for two SIMs (numbers ending 675 and 574), but just one was received (675). When will I receive the other one please? Thanks, Mauricio
Hi. I ordered a phone from EE online and they took money from my phone but then I got a message saying it didn’t go through even though the money went through. How can I fix this? The online chat on the app doesn’t work for me thank you
Hello,I placed a pay monthly contract with a deposit up front, which is still pending in the bank. I have had no emails to state this has failed the credit check nor confirmation emails. I have had to ring up and see what is going on. However I have ...
Hello, i upgraded my phone the other day and ive recieved no emails only a single text message about a new document agreement but i cant find that on the website and i cant track the phone without the refrence number, can anyone help
Apparently I have upgraded my phone according to EE but I haven’t ? please help
i am trying to add a graphics card to my plan for £45 per month but it takes the £10 upfront cost then instantly refunds. just keeps refreshing. is there a reason behind this?
