Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62503 Views
  • 120 replies
  • 15 Helpful

iPhone 17 pro max

I ordered 2 IPhone pro max one orange and one silver on 30 sept st the re dhopi still haven’t received these or heard anything about their arrival 

Shazmick by Visitor
  • 310 Views
  • 3 replies
  • 0 Helpful

how to remove multi line discount

Hello, I tried to upgrade online but it seems that I can't add my EE perks discount because when I logged in the multi line discount automatically applied and there isn't an option for me to remove it. I called customer care team and even them can't ...

iPhone 17 pro max

Hi I’ve upgraded my phone to the iPhone 17 pro max cosmic orange and still have no order updates. I ordered on 28/09/25 how long do they usually take to be sent out 

Resolved! Re: Tracking order parcelforce

I haven't received a tracking number for parcel force just a EE order reference, and it says dispatched. When will I receive a tracking number for parcel force? Ordered yesterday.

Resolved! Order Dispatch Inquiry – iPhone 17 Pro Max

Hello, I placed an order for an iPhone 17 Pro Max (Silver, 256GB) on October 4th, but I’ve noticed that it still hasn’t been dispatched. Order Number: EE-******** I understand there might be some processing time, but I just wanted to check when I can...

shivam22 by Explorer
  • 1443 Views
  • 9 replies
  • 2 Helpful

Order

Hello, I would like to know how I can get updates on my order. I made the payment and received the order number.But I have no news about the request.

Cancelling an Order

I upgraded to the 17 PM online at the beginning of October, I’m sure it originally didn’t say “over 28 days” for the dispatch time. I paid £100 upfront to make the monthly payments cheaper but now my current sim only monthly payments are coming out o...

Resolved! Where is my order? xko**********

I have ordered iphone 17 orange 256gb pay monthly order number xko******* I do not see any updates and I have not recieved any updates regarding my order what's going on?  [Mod edit: Removed order number from public post]