Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55727 Views
  • 118 replies
  • 15 Helpful

Resolved! Order cancelled???

Ordered a sim card earlier today and just got a message that it was cancelled, went into website to try reorder but it appears to be down ?? Please help what do I do I'm so confused 

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L3ahs0ph by Visitor
  • 3831 Views
  • 11 replies
  • 4 Helpful

Online collaboration

   I want to write online with your collaborator..how do I do it? 

Daniboi79 by Investigator
  • 225 Views
  • 2 replies
  • 2 Helpful

Re: Warning Fake iPhone Handsets Being Delivered by DPD

My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, t...

Resolved! Iphone15 Back Order

I ordered my upgrade on Friday 7th , to an iphone 15 258G.  Said it was available but now states it is on back order.  Any idea how long it will take to be delivered?

Payment taken for smart watch but no order confirmation

I've just tried to buy a Samsung Galaxy Fit 3 through the EE app. I got to the payment screen, clicked the Paypal link, logged in and hit pay. The payment has been taken from my Paypal account, but I have no order confirmation, and the watch is still...

Joolscdf by Investigator
  • 285 Views
  • 5 replies
  • 3 Helpful

Order

Hello. I ordered a monthly payment for a SIM card and phone three days ago, but it hasn't arrived yet. [mod edit: please do not post personal information on the public board. Thanks!]  

Order update

I ordered the google pixel 9 xl in obsidian a week ago today to be delivered to a store , I’ve received an order number I can track which hasn’t changed once and the only correspondence apart from that has been the direct debit confirmation for the d...

Rj1994 by Investigator
  • 317 Views
  • 7 replies
  • 0 Helpful