If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,My sister placed an order around 9PM today. It was a new phone line (Apple Iphone 16 Pro Max 256gb Natural Titanium). It was successful but we weren’t able to get the order number as the page was refreshed. No email and sms was sent. order is unde...
I recently upgraded my handset. I ordered it by phone (150) and had it delivered to my local EE store. I hate the phone and contacted EE who have now sent me an email saying they accept the return and have sent a silver bag to my home address. Her...
Hi, I placed an order for earbuds online which is added to my monthly plan but it seems I missed the delivery on 10th December and was expecting DPD to try again but when I track my order it says its being returned to EE. How can I get it redelivered...
Hi I ordered iPhone 16pro max from EE on 5/12/24 .. I receive a parcel from dpd which contained only phone case and protector thus, minute one. I called EE CS to make a complain of what was in the package. They asked to get back to me 72hours since t...
I've placed an order on the EE Store website for an iPhone and AirPods on the 11th but have still not had anything about it being shipped. I know various other people who have ordered the same as me and theirs has been shipped.Order No. begins as "SO...
Hey all. Probably a stupid question. I placed an order for an iPhone 16 pro max, and received the usual order email. It says on the email at the top to ''Call to discuss'' my order, however it says they have my order and will begin to work on it str...
I cannot find a copy of my invoice against my order, anyone have any idea how to locate this, rather than phone EE to try and get hold of it? I have the order number.
Hi on Friday Ive made order for Iphone 16 Pro Max. Everything went well Ive paid upfront cost recieved confirmation email. Today Ive spoken with EE CS and it turns out that order was never added to my account money has been taken from my account and ...
helloooso i made a purchase last week monday for a pay monthly phone and they said i couldn’t have it cus something declined but they still took my money, they said they’d refund me but im just wondering when that refund will come back into my bank a...
