Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64718 Views
  • 120 replies
  • 15 Helpful

Resolved! Jiffy bag for trade in

Hi i had just upgrade my phone from 14 pro max to 17 pro max for trade in i need to send my old phone to EE for return I need jiffy bag

Resolved! BH2*** Order Status

Good morning, I placed an online order and would like to know its status.   [Mod edit: title edited (Edited postcode)]

Resolved! Re: DPD - two failed attempts but i was home

I am having the same problem but why does it say it’s on its way back to EE? I ordered over the phone and the sales person confirmed that the delivery WOULD be made to my choice of EE store as per my online order that was “cancelled” by EE. They told...

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Sophia91 by Investigator
  • 358 Views
  • 2 replies
  • 1 Helpful

Where’s my order?

XKO********* Where’s my order? Communication following placing an order isn’t particularly great. iPhone 17, black [Mod edit - removed order number. Please don't post personal or account details in the community]

Resolved! Contrect

I applied for contrect with phone please let me know about that.

Resolved! Have I been accepted

hello,I have payed an upfront fee of £30 for my phone and received my plan details but I have no further communication from then.can someone advise if this is normal or what happens next as I have no further information

Resolved! Order - no dispatch date

Hi there, Have ordered an upgrade phone, there’s no dispatch date, when will it be dispatched? ordered iphone 17, black

Misunderstood the questions on phone

HiI made an order yesterday, and it got cancelled unfortunately due to a failed identity check! When I made the order, there were questions that I misunderstood! I can't remember if I passed my credit check or not but the requested device is actually...