Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58304 Views
  • 122 replies
  • 15 Helpful

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Katett85 by Visitor
  • 164 Views
  • 1 replies
  • 1 Helpful

Resolved! No correspondence after intial order.

Got order number, paid deposit. When I order track it says order has timed out. It was the aquamarine iPhone 16 128. Ordered on Thursday 24th July.

Resolved! Team support

Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me

Houcine by Visitor
  • 176 Views
  • 1 replies
  • 1 Helpful

Resolved! Limboland

Hi, I ordered a SIM card but DPD have been unable to deliver it and it's now winging it's way back to EE. In the meantime I've received my first bill. TBF it's my fault, I should've had it delivered to my work address. How can I get it rerouted to a ...

Resolved! Ordered a phone, told 11 days later to choose another

I ordered the flip 7 11 days ago, this morning was told it would be delivered. I've just been told sorry its out of stock choose another phone. Been with ee 8 years and this is ridiculous 

Amy2131 by Visitor
  • 222 Views
  • 2 replies
  • 1 Helpful

New Phone contract

Hi! yesterday around 7pm i ordered an Iphone 15 on contract it’s 3:20PM. Payment was accepted straight away, last night but I haven’t received a dispatch email or any tracking details. The order status hasn’t changed since, and I’m starting to wonder...

Galaxy Z fold 7

Do we know when these will be dispatched? I was under the impression today is release day and I ordered a 1tb one about 2 weeks ago. Not being impatient but need make sure I’m home to collect it.

Tatne111 by Investigator
  • 399 Views
  • 5 replies
  • 2 Helpful

Resolved! New EE customer waiting for phone to arrive, can't contact anyone

I signed up with EE on Monday 21st July, my phone was supposed to be available for dispatch in 1 working day according to your website. I have heard nothing since receiving my order number.  I have already checked the dpd app and there is nothing.The...

LRansom by Visitor
  • 328 Views
  • 2 replies
  • 1 Helpful

Resolved! No tracking sent

I originally made an order a few weeks ago and my device was out of stock my order was cancelled as I phoned up and hadn’t received tracking after 5 days. I’ve reordered the device on the 22nd, the phone was in stock and when I spoke over the phone b...

Resolved! No update on z fold delivery 😒 ordered on the 16th of july

Had order confirmation and it says its been dispatched, yet I've heard nothing from dpd or other companies. In the confirmation email it says expected delivery on the 18th of July 沈 big sad its not delivered.Id love some clarification is its out of s...

Luked99 by Investigator
  • 372 Views
  • 5 replies
  • 3 Helpful