Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52867 Views
  • 117 replies
  • 15 Helpful

Help

Just placed and order. says in the subject call to discuss but no where in the email says this and says it’s gone through they’re working on it right away when you ask google Al as well it says this means your processing order is this the case? im so...

Alyycc98 by Visitor
  • 194 Views
  • 2 replies
  • 0 Helpful

Resolved! New EE Tariffs - End of upgrade any time

Anyone else noticed it looks like EE have ended the upgrade anytime tariffs in the last refresh? For those of us who switch to the new iPhone or Samsung device every year it would seem this is our final year!

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garetc by Scholarly Contributor
  • 1253 Views
  • 4 replies
  • 3 Helpful

New sim

Hi if I order a new sim from ee will new number come with sim

purchase of my smartphone

I purchased a phone but did not receive confirmation of the order and the deposit amount was deducted from my account.

Liviaaa by Visitor
  • 175 Views
  • 1 replies
  • 4 Helpful

EE Change of address scam - EE Worker!

Hi all,this is a post to warn people about a possible scam. Today my wife ordered a new Apple Watch on the app, all was well but 30 mins later my wife got a text from 150 stating that the change of address she had requested has been processed. So we ...

Resolved! Receiving a new phone

I'm expecting a new iPhone and Sim card to be delivered this morning. I've received a Sim card and a text message to my friend's mobile that my new device has been delivered. It hasn't just the Sim card. Will I still be receiving my phone?

Resolved! Not received my delivery

I placed a order in the 13th of January and still haven't received my order and I've made a payment there is confirmation of the order but it won't let me track it says oops timed out,I've had no update on delivery 

Alice912 by Investigator
  • 274 Views
  • 6 replies
  • 3 Helpful

My order

Why i have not received any  email for my order i placed yesterday on the 20th January 2025 i been charged £40 by apple pay and i dont know nothing about the order 

Location of store

HiI was recently on a video call and try to find where this store location is!!The EE store is along the same road as a River island , Superdry and Mountain warehouse I believe!Google maps is not helping!! Thank you!! 

Resolved! Order phone

Ordered an iPhone 16 paid the upfront money on Thursday is now Sunday and heard nothing and when try to track just says tracking timed out even though I’ve put the info in right.