Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62502 Views
  • 120 replies
  • 15 Helpful

Resolved! 72hr No return Message

Hi,I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the on...

Mike422 by Visitor
  • 178 Views
  • 1 replies
  • 1 Helpful

iPhone 17 pro max

Ordered my iphone 17 pro max on 23rd september!! Are there any updates regarding where the orders are up to and when we should be getting the phone. I’ve been told it will be 1 week every week since I orderd the thing.

Andy450 by Contributor
  • 428 Views
  • 6 replies
  • 2 Helpful

Any ETA on this iPhone 17 pro max

Is there  ETA at all on the iPhone 17 pro max cosmic orange yet? Just I paid upfront it's been like 20 days now I think, like I understand shortages but you don't exactly let customers know any single update, I'll give it another week I reckon then I...

Dawwgman by Explorer
  • 1279 Views
  • 4 replies
  • 1 Helpful

Change delivery address

I can’t change my delivery address. I’ve checked all the menus both on the computer and on my phone. The address on my mobile contract is correct – both the billing and home address. I even went to an EE store in person and updated my details there. ...

Resolved! How do I find my order number?

Where can I find my past orders on my EE account? I'm trying to claim an offer but the delivery note isn't accepted. I don't seem to have a confirmation email so I'm stuck.

Resolved! Order fraud

My account has been fraud by a Neiber I need to cancel it and get my refund it has been fraud from my account from a stolen phone to ordering a new one need help asap I’m a EE customer who had my old phone taken from my apartment and has ordered a fr...

LoveMary by Visitor
  • 221 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Problem with receiving 4 digit code

I’m trying to get the 4 digit code for my iPad upgrade yesterday they left with it and said they would be  back today but I still have no code

Gstrack by Explorer
  • 212 Views
  • 1 replies
  • 0 Helpful