Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 60319 Views
  • 124 replies
  • 15 Helpful

Awaiting new IPhone 17 pro max

Hey everyone I pre-ordered the iPhone 17 pro Max one terabyte in cosmic orange and even though I’ve had an email confirming my order and a text saying that it will be dispatched. I have heard nothing else from them. I’m just wondering is anyone else ...

Resolved! iphone 17 pro

ordered my iphone 17 pro on the 14th of september i was told it’d be available for collection in the store and to come back on friday the 19th at 1pm went in and they didn’t have my phone only had confirmation email not heard anything since from ee o...

vs1011 by Explorer
  • 259 Views
  • 3 replies
  • 1 Helpful

Resolved! No order confirmation or anything

Hi I’ve ordered a contract got to the first payment but paid it then went off it’s not showing on my EE account or any emails or nothing that I’ve order it but it’s took the money 

Sallan21 by Visitor
  • 152 Views
  • 1 replies
  • 1 Helpful

Resolved! DPD courier arrived with my order but couldn’t deliver it

Hi there, I ordered an upgraded Apple Watch. It arrived 24hrs after placing the upgrade order. The DPD courier arrived at my location, asked me for the PIN code. I never received the PIN code and there was no mention of this delivery on the DPD app i...

M1de23 by Contributor
  • 2688 Views
  • 15 replies
  • 6 Helpful

Resolved! Order

I have ordered a galaxy z flip 7 but on the order email its saying my old number on it which I can't get to @admin so I was wondering if I can change the number on it 

No update - iPhone 17 Pro Max

Placed an order on the 15th online and there has been no update till date.This is unlike EE, never had such an experience before.

h2dizzo1 by Investigator
  • 498 Views
  • 6 replies
  • 1 Helpful

ESim Cancellation - can't get through on phone

I purchased an eSim deal this morning - it seemed too good to be true and that's exactly what it was, I'd been redirected from a search engine to the ee website but the eSim (EE multi-sim) I ordered was no longer available.  Spoke to someone a short ...

LauraC47 by Visitor
  • 179 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 17 pro 256 tacking issue

I have ordered 17 pro 256gb cosmic orange on 14th sept got confirmation email and that’s it and I couldn’t track with order number 

Dp1714 by Visitor
  • 291 Views
  • 1 replies
  • 2 Helpful

Resolved! New order cancelled

Placed an order for a sim only deal yesterday and tody have a text saying the order has been cancelled but with no explanation as to why. Bit puzzled, do they normally follow up with an explanation? 

Scott6488 by Investigator
  • 283 Views
  • 4 replies
  • 0 Helpful