Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68129 Views
  • 120 replies
  • 15 Helpful

Resolved! Redeem Google watch

Hi I received my new Google pixel 10 pro XL on 22/12/25How do I now redeem my free gift of a Google pixel watch?

NCam by Investigator
  • 952 Views
  • 5 replies
  • 4 Helpful

Resolved! Apple Watch Mobile Plan not activating on EE (Error code 031)

Hi,I’m trying to set up Mobile Service for my Apple Watch on EE, but it won’t activate.When I go to Apple Watch > Mobile Data > Set Up Mobile Service, it doesn’t complete.It shows no plan available and the status says “Not connected”.I also get this ...

Resolved! Cancelling a return

I recently purchased an Apple Pencil usb-c for a new iPad, I was looking on the order when it arrived debating sending it back when I’ve returned it accidentally. Is there anyway of cancelling a return?

GWood09 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful

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Muz8 by Visitor
  • 246 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 17 pro max delivery

Hi my husband is a re employee and ordered though ees employee email,  he did it on the 26th dec  for orange 512,  can anyone let me know the dispatch estimate please hoping it’s not to long thank you 

Resolved! Phone Not Dispatch

I ordered a iPhone 17 256GB yesterday and i’m wondering when I should expect it to dispatch? It said it would be delivered within 3 days and order was confirmed but not yet shipped

Resolved! IPhone wrong colour

Hey folks im new to this forum but hoping I can get some help.I ordered the Iphone 17 Pro as a Xmas gift for my partner, unfortunately it has came a different colour from the one she was after. (Fairly certain I asked for Silver and its came orange) ...

Ryanfc2 by Explorer
  • 475 Views
  • 4 replies
  • 1 Helpful

Resolved! Ordered iPad

Orderd an iPad On Christmas Eve I havnt received any email to tell me that it’s been sent out ect. I have had a confirmation like saying I’ve orderd it but nothing else.

Resolved! Order Reference

EE don’t recognise order number they provided and I need it to know through EE app to track my order. It also don’t recognise the email either despite being logged in on the said email. I’m a new customer. 

Resolved! Money

I had ordered phone like 4 days ago and canceled the order but still didn’t receive my money yet 

Manjot9 by Visitor
  • 317 Views
  • 2 replies
  • 3 Helpful