Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62059 Views
  • 120 replies
  • 15 Helpful

New phone

I haven ordered new phone 19 of September not yet received anything 

Resolved! Order completed now app saying not eligible

Placed an order 6 days ago, went through the process as app said I could upgrade. Order was accepted and I received an order code. Now when on app it says not eligible for an upgrade but the order is still there. It says dispatched but has done for 5...

Tori97 by Explorer
  • 286 Views
  • 2 replies
  • 0 Helpful

Resolved! Order

About my order

Resolved! samsung galaxy S23 purple PHONE

I spoke to an employee worker called jason yesterday helping with phone from 2months ago and refund i am just wanting to know what the refrence no. is my order no. is ***********

Resolved! Ordered samsung galaxy s25 ultra

My first time ordering from ee so does anyone know What does awaiting confirmation on delivery date mean and what does available to order mean on phone 

Resolved! Pre order iPhone 17 pro max

Hello everyone,I reserved my new iPhone 17 Pro Max directly in the store on September 14th in the morning.I received an email and an SMS saying that they would contact me once it was ready for collection.However, the order number I received seems to ...

Resolved! Netflix

At the end of this week my EE TV package is to be activated. As this includes Netflix do I cancel my payments to Netflix or do EE take over these payments on my behalf?thanks

Lexsper by Investigator
  • 276 Views
  • 2 replies
  • 2 Helpful

Resolved! Re: Live chat

I have payed £30 upfront for a iPhone and I had an email saying it be cancelled and I what my £30 back please  thank youCandice