I am being transferred to EE from Plusnet on Monday, as I wanted to keep my landline. A member on the Plusnet forums gave me a link to follow the progress of the order. I put in my order reference & postcode in & saw the progress. There were a couple of links for more info, but to see that, I had to create an account first.
I have just done that, but now I get an error message when trying to see my order. The first error message says "unauthorised", but then changes to:-
E00001: Service Error. User Reference is REF20260717-1783473648522
If I log out, then I can follow my order again. I only get the errors whilst logged in.
Does anyone know why?
