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New order enquiry

Mchecketts64
Explorer

‎15-07-2026 10:50 AM

Hi. I placed an order for 2 new pay monthly sim cards on the weekend I should have received them by now but haven't. 

I received a call from EE today but I got cut off and can't call back as my minutes are up on my sim and I have no credit.

I need someone to call me back but can't reach live chat for some reason. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-07-2026 11:58 AM

SIMs are dispatched by 2nd Class Royal Mail.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mchecketts64
Explorer
In response to XRaySpeX

‎15-07-2026 12:20 PM

Yes I am aware of that but I'm not sure if they have been dispatched as I
was talking to a lady this morning from EE and we got cut off and I can't
call them back as I have no credit on my phone.
0 Helpful