Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42437 Views
  • 92 replies
  • 12 Helpful

New sim

I don't received any SMS in my mobile . Please could you check?

card

hi everyone… i bought a camera about 1 hour ago and my card has still not been charged? is this normal?

Order

I was told my order would be delivered 11/12 and id receive a text informing me of an hourly slot for delivery but ive had nothing. When trying to track the order it is saying i cant track it. Has anyone had any similar issues?

Chloem32 by Visitor
  • 209 Views
  • 1 replies
  • 1 Helpful

DPD delivered fake iphone

I ordered a Samsung Flip5 yesterday from EE store using flex pay scheme.  DPD delivered wrong phone - an iPhone 14 pro max.  Took phone into the store to be told it was a fake.  Apparently another customer had been sent the same type of fake phone!  ...

MJB224 by Explorer
  • 591 Views
  • 9 replies
  • 8 Helpful

What happens with early upgrade?

I’m in a deal right not that I am struggling to keep up with so I am looking on paying early to upgrade when I do this do I keep the phone I have right now and start a new deal I’m worried I will pay for a upgrade early the price it says on the ee ap...

195264961 by Investigator
  • 353 Views
  • 2 replies
  • 0 Helpful

Resolved! Dispatch

Good morning guys,I placed an order for an iPhone 24 in purple (128gb) a few days ago and I haven’t received a dispatch email yet. I also can’t track the order which was given in the confirmation email I received. I chose store pickup as the delivery...

Kj248 by Investigator
  • 316 Views
  • 4 replies
  • 0 Helpful

EE store

I ordered from the EE store website (https://store.ee.co.uk)  and have not receive my delivery. I tried contacting EE on multiple occasions regarding this but they have said they can’t help with EE online store purchases or have absolutely no clue wh...

Sam488 by Explorer
  • 320 Views
  • 3 replies
  • 0 Helpful

Resolved! Samsung tv

I’ve placed a order for a new Samsung tv & straight away got a email saying my order is on its way but that was 2 days ago I haven’t heard anything back so I wanted to know does anyone have any experience with delivery or even if my order has been ap...

Vickimc by Investigator
  • 330 Views
  • 6 replies
  • 0 Helpful

Resolved! Cancel my sim plan order

Hi I made a wrong order of sim plan instead or data plan how can I cancel it. ,