Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62115 Views
  • 120 replies
  • 15 Helpful

Resolved! Pre order iPhone 17 pro max

Hello everyone,I reserved my new iPhone 17 Pro Max directly in the store on September 14th in the morning.I received an email and an SMS saying that they would contact me once it was ready for collection.However, the order number I received seems to ...

Resolved! Netflix

At the end of this week my EE TV package is to be activated. As this includes Netflix do I cancel my payments to Netflix or do EE take over these payments on my behalf?thanks

Lexsper by Investigator
  • 284 Views
  • 2 replies
  • 2 Helpful

Resolved! Re: Live chat

I have payed £30 upfront for a iPhone and I had an email saying it be cancelled and I what my £30 back please  thank youCandice

Resolved! iPhone 17 Order update

I ordered in store an iPhone 17 on the 24th of Sept  and it says on the tracking that it has been dispatched on the 6th of Oct. Since I chose a store pick up, there was no any update from the tracking number after it was dispatched and it has been 3 ...

devil321 by Explorer
  • 259 Views
  • 2 replies
  • 2 Helpful

Resolved! Apple Watch 46mm Titanium Gold delivery times

I ordered the 46mm version on the 30th, when it said delivery within 7 days.Right now, my order says delivery is usually dispatched within 3 days. On the website it now says delivery in more than 28 days (if ordered now).What’s the likenesses of my o...

Resolved! Not Dispatched

Hello,I placed a order yesterday have been informed there is stock and would be delivered to the shop today by a representative it’s been over 24 hours since then and still nothing still showing as not dispatched and can’t seem to get through to cust...

Resolved! Watch delivery

I ordered a new watch and a dpd man came a couple of days later to deliver it. Unfortunately I was not at home and the driver requested a four digit code to deliver it. I had not had any communications from dpd to confirm a delivery time or the code,...

Resolved! Sim only plan order

I ordered a sim only plan. But click to get a eSIM got a email this morning telling me expect delivery 13th October so don’t why it saying when click for a eSIM 

AndyC271 by Investigator
  • 187 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone Pro max & trade In !

This is getting silly now! Waiting patiently for 2 x IPhone 17 Pro max ( aware there is a shortage ) and trading in as part of this process! 7 letters…what Waste of money! Appreciate it automated but man alive ,how many more am I gonna get before my ...

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