Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58308 Views
  • 122 replies
  • 15 Helpful

upgrade

i was in the EE shop today because one of my contacts had come to the end so i can get a upgrade and i was going to get the new ipad air m3 13 inch i think that’s the name and it works out to £70 a month but because i didn’t have any ID i had to go b...

Samsung Galaxy Z Fold 7 - Ordered but not delivered

Ordered my Fold 7 1tb on the 18th and have received an 10 digit tracking number and looked for it and it has been saying since then the phone will be dispatched in 24 hrs but its been over 120hrs and still nothings changed - tried calling EE but they...

Fold 7 Order

Hi all,  I pre-ordered the Fold 7, which is part of the plan; I have to trade in my current device. Currently waiting for confirmation on the delivery date. When ordering in store, they believed it was due on the 18th. My concern is that I have a lim...

Resolved! How do i no if i was accepted

I placed a order for the 16pro max earlier on they took a upfront costWon't let me track it on the website Don't no if I got accepted or I didn't If I didn't will I get the money back or ?I also received the xko number Can someone help

Resolved! Can't track order and no update

I added an extra pay monthly phone contract to my account along side my existing one. I placed the order on the 19th July. Every time I try to track my order it keeps saying "ooops tracking timed out message". It is a Google pixel 9 pro XL so I'm sur...

Resolved! How to check if my order was cancelled and get refunded?

Hi there, I’ve bought a PAYG sim (also transferring the number)on EE website at the end of June, but I found I typed the wrong  address and called the CS team next day. The CS suggested that I could cancel the order, and I agreed. Till now I haven’t ...

Max4262 by Visitor
  • 258 Views
  • 1 replies
  • 2 Helpful

Resolved! Order Tracking - no information

I placed an order on Friday via the phone for a tablet, supplied my delivery address details etc. I was told delivery would be Monday and that I would receive a tracking number from DPD. We are now on Tuesday and i've not received anything, not the i...

Resolved! Sim not received

hi, i ordered a sim on 2nd of Aug as i was trying to port my number to EE, the order went through fine and got the confirmation email with the order ID but i haven't received the SIM yet. I walked in to my nearby EE store, they DID NOTHING AND ASKED ...

Resolved! Pay monthly

I ordered two pay monthly iPhones I had a text message to say one order was cancelled and nothing about the other handset and no explanation as to why can anyone help please