Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55671 Views
  • 118 replies
  • 15 Helpful

Resolved! Order

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.  please advise. 

Berrak by Explorer
  • 231 Views
  • 3 replies
  • 1 Helpful

Order

Hi I put in a order on 20th of March and said it will be dispatched in 48 hours. But order still not been further processed. 

Resolved! Iphone 16

I want see where my order is 

Tyl2 by Investigator
  • 619 Views
  • 25 replies
  • 2 Helpful

Resolved! Link to live chat not working

Hi, I got a text message saying there was a problem with my order and to contact EE via the link in the text message but every time I click on it all I get is a blank page. The link URL is to a live chat page.

Resolved! Online upgrade fails due to trade-in and EE One discount

After several failed attempts and to avoid queueing to speak to someone, I upgraded a SIM only line to a new handset which included a trade-in discount and also an EE One discount due to having EE Broadband.Received an email confirming the order numb...

Traynor78 by Contributor
  • 286 Views
  • 1 replies
  • 1 Helpful

Resolved! Transfer from BT

Hi put a order in on January 30  transfer from BT but still haven’t had anything done ,had a appointment but never showed.

There34 by Explorer
  • 247 Views
  • 1 replies
  • 0 Helpful

It's been three days and I still haven't received my phone.

Hi, I placed an order for an iPhone 16 Pro Max plan three days ago and since then I have received a confirmation of placing the order, what will be the monthly payment for the phone and sim card and nothing else. Who can I contact to find out if it h...

AlanK30 by Visitor
  • 242 Views
  • 1 replies
  • 2 Helpful