If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
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Dear EE Support Team,I recently made a payment for a new phone order on the EE website. However, after I completed the payment, I accidentally closed the page before receiving any confirmation.The amount has already been deducted from my bank account...
Placed an order on Friday for an upgrade on the Ultra 3 - natural with the Milanese strap.Website stated that despatch was expected within seven days.I thought great, they must’ve received some stock at last.Got the thanks for your money email but no...
Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?
Hi there I ordered a new Xbox Series X that was to come with a £70 game card (which I got via text) and also a 24 month Xbox Game Pass Ultimate for 24 months. I have not received this or indeed dont know how to activate this. There has been no text a...
Hello EE members I am kinda new to this service but does anyone know how long it takes for a sim card to get delivered in the mail is it 4-5 buisness days
Hi EE Team, I’m posting here out of sheer frustration after nearly two months of trying to resolve an issue with my EE order and still not getting anywhere. On 7th September, I ordered a PlayStation 5 Pro with disk drive bundle through the EE website...
I've pre orded the rog Xbox ally over 3 weeks ago 2 times , it should have been delivered by now but both DPD and EE don't know when my device will arrive. There no updates from both companies. I think it's bad when customers start being affected for...
Hi thereare you no longer able to order a item and have it delivered to your local store to collect ?I ask because both the app and website don’t allow you to select the store option anymore and will just select your billing address with no option to...
