Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65743 Views
  • 120 replies
  • 15 Helpful

Resolved! Order missing

I had a TV ordered from EE, it says it was delivered yesterday however nothing has been delivered. I also havent had any tracking number/ communication from parcelforce at all so i cannot see where this has even been delivered to. ive phoned and been...

Resolved! iPhone 17 Pro Max Delivery?

Work for Openreach and did an order via our colleague form. I was advised that the order was properly placed on Monday 8th December.Since that point it has shown as delivery in 7 days, however when looking today it shows on EE site as delivery within...

Resolved! Galaxy Tablet Offer Unredeemable

On signing up to EE Broadband, I was offered a Galaxy A11 Tablet for £1This offer has continued to be unredeemable on the EE websiteI have wasted far too much time speaking (and waiting on hold to speak to) many, many members of the EE team who are c...

sc1976 by Explorer
  • 336 Views
  • 2 replies
  • 2 Helpful

Resolved! Order not fulfilled.

Ive ordered a phone, they confirmed my order via there live chat and when I chased up today to see where it was they said oh sorry it’s not been put through and you can’t have it I’ve also emailed the CEO and will be every hour until the order EE so...

Sharne3 by Investigator
  • 456 Views
  • 7 replies
  • 1 Helpful

Resolved! Apple iPad A16 11 inch

I ordered a Apple iPad A16 11 inch for my daughter on 1/12/2025.It is a Xmas present so I ordered in plenty of time. I checked to see today if it had been dispatched, which it should of in 7days from purchase, and there is a message basically saying ...

Cmb23 by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Order

I ordered a phone I would like to know when it will be delivered

Resolved! Ordered New IPhone, no confirmation email or text.

Hi! I got a new phone contract on 11/12/25 and the only info I’ve received is an email with “pre-contract information”I’ve made the payment of £30 but am yet to receive any type of order number or confirmation. Is this normal or has something gone wr...

Kaylal001 by Investigator
  • 375 Views
  • 5 replies
  • 1 Helpful

Resolved! Just signed up for 1.6 Gbbps - Gift Card?

Share your details with Giftcloud during the purchase journey and consent to receive emails.At no point in the signing up was there mention of "Giftcloud.. Does that mean the Gift Card offer is not being offered to me ?

Resolved! Ordered with 28 days+ dispatch now 14 days dispatch

So, I ordered a pair of earbuds (pixel buds 2a in hazel) didn't realise at the time but it actually said 28 days or more dispatch, however it now says dispatch within 14 days for new orders, however I ordered mine before this changed does this mean t...

Rep751 by Visitor
  • 308 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel Watch 4: Order Delayed

Hi,I ordered a Pixel Watch 4 on Sunday 7th but the tracking just says 'Sorry, your order is delayed. We’ll email you once it’s dispatched'. I did notice the website took a long time to finalise the order so i'm wondering if something has happened. I ...

SteelChi by Explorer
  • 353 Views
  • 2 replies
  • 1 Helpful