Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56416 Views
  • 118 replies
  • 15 Helpful

Resolved! My order

Where is my order [Mod Edit: Please don't post personal information on public forum]

Mtsantos by Visitor
  • 211 Views
  • 1 replies
  • 1 Helpful

Urgent

I had no confirmation for my order placed for an EE SIM card with an existing mobile no. I need my order reference no. my mobile no. ************ please confirm my order via email  [Mod edit: Please do not share personal details as your posts are vis...

Order tracking

Hi everyone, my tracking has been on this page for a couple days now. With that progress being on dispatched, but blank next to dispatch date. Also no word from DPD. Is this normal?Thanks

IMG_7645.jpeg

Resolved! Contract phone

Hi I placed an order with EE for a mobile phone ive been given an order number beginning with xko but the email header says please call to discuss what does this mean? Ive paid the £30 upfront and was wondering if anyone else has had this thanks 

Marto71 by Explorer
  • 291 Views
  • 4 replies
  • 3 Helpful

Bought new iPhone 16plus on website

Hi I bought an iPhone 16 plus on the ee website today ...... and although the process went right thru to the end and even took my £30 upfront cost, I have no confirmation email at all with no reference  number, which means I can't track k the phone o...

Tiacat25 by Explorer
  • 304 Views
  • 2 replies
  • 3 Helpful

Item not delivered

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

Velvxt by Investigator
  • 424 Views
  • 13 replies
  • 11 Helpful

Resolved! Orders and deliveries of Ipad

I phoned up and ordered an IPad on Thursday 16/04,but I’ve not had any sort of confirmation. No email or text message regarding delivery. I know it’s a bank holiday weekend but I thought I would’ve heard something back. I have a record of all the doc...

Kerry2172 by Investigator
  • 333 Views
  • 4 replies
  • 4 Helpful