If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for a pay monthly phone and contract 3 days ago. There has been no confirmation email nor delivery. Your online track order keeps failing and any CS number you provide goes round in circles and I cannot speak to a human. Could you g...
Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...
Hello
I know this question has been asked many times before but I'm hoping one of the EE specialists can confirm if what I'm asking is ok, otherwise I will phone up EE and get my order cancelled.I've searched for my passport and cannot find it, I don't hav...
I placed an order online to add to plan a TV. When I log on my account it shows it has been dispatched yesterday. I have not had a tracking number sent to me or no email saying it had been dispatched. Contacted EE yesterday, spoke to some one and h...
Hi Leanne I am currently waiting on my Google pixel 10 in 256gb they told me that my phone has been ordered and it will be on the way to me as soon as possible. Is there any chance I could amend it to the lower GB to get it quicker? thanks Jena
I paid £200 as upfront it left my account but stuck at a blank page, simillar happened last yearif ee cant handle it let us know we don’t even try here instead go for something betterits super frustrating seriously
I went into my local EE store yesterday to upgrade my contact as my phone was stolen. Payment was taken and still haven’t received a order reference or email confirmation. I was told it would be sent via email due to not having a phone at the moment....
I can’t find my order EE-******** [Mod edit - removed order number from public view]
Any help would be much appreciated. the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. ...
