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New phone

lolly889
Visitor

‎30-06-2026 04:05 PM

I ordered a new phone (nothing 4a pro) and my confirmation code doesn't work on the order tracker. I'm getting worried about whether or not my phone will be delivered as I desperately need a new phone.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎30-06-2026 05:20 PM

Hi @lolly889 

If order tracking is not working then you'll need to speak to EE CS on 150 about your order. 

You should download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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