Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57068 Views
  • 120 replies
  • 15 Helpful

I buy airpods pro 2

Hi,  I buy airpods pro 2 and I didn’t get any code or link from EE. I am still waiting please help me. Thanks[Mod edit: move to new thread & add title] 

simrat01 by Visitor
  • 384 Views
  • 1 replies
  • 5 Helpful

Resolved! Technical Issues when upgrading

I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”. I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online… ...

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Resolved! paid initial fee but no phone

applied for a contract with ee paid initial fee of 20 ponds for phone then processed order but no phone arrived and said there was a problem with order said theyd refund 2 months later still nothing

01122008 by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Resolved! Up Grade??

What has happened to EE? we have been long time customers, I tried to upgrade last week 1st call went fine, then it went south, scheduled delivery from DPD?? failed to arrive even though they sent a message to say they had tried, no! they had not bee...

Resolved! Order

I ordered a phone on 12th may but haven’t had any updates about it

Resolved! iPhone delivery

What is the current delivery time for Apple iPhone 16 Pro Max? My order was placed 10 days ago and the item dispatched within 24 hours. I live in a major city so I’m growing concerned that there is a problem. Where can I go to find out more? 

Resolved! My order

Can I have a update on my order please 

Slim34 by Visitor
  • 266 Views
  • 1 replies
  • 2 Helpful

Resolved! help

i either need someone to point me to where i can contact an actual human being or somewhere to help me have  my order finally processed.i come from o2 however my family and i  have decided to start using ee. i purchased a  phone upgrade a little over...

srzy09 by Explorer
  • 338 Views
  • 3 replies
  • 0 Helpful