Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55830 Views
  • 118 replies
  • 15 Helpful

EE store delivery

i chose a delivery to store and requested DPD to deliver it on specific date as currently I’m out of country. However DPD delivered it next day despite the request. How long does EE store hold the package for collection? I’ll be able to collect the p...

Resolved! refund

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now t...

pen6363 by Explorer
  • 691 Views
  • 5 replies
  • 2 Helpful

Resolved! dificuldade em se comunicar com o ee

It's been more than 10 days since I contracted internet at my residence and I made a change to my current chip plan, making the payment monthly. Until then, everything was very smooth. Everything was done in the store, then in person, where one of th...

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Resolved! My order...... whats going on????

Placed an order with you on 11th March ( order ref...xko*********) you took my £30 as my order was successful. I still haven't received this order. I dont want it now as I have taken out a contract with another provider so you've lost a customer due ...

basket

can some one help cant clear my basket ,i have cleared all information and cookies aswell

LP067 by Investigator
  • 283 Views
  • 3 replies
  • 4 Helpful

Executive complaints handler negligence

EE executive handler dealing with serious complaint sends wrong EE box just knowing requested Apple 4k box tell me she will try cancel it the TV mini box that she ordered poor service advisor should knke difference now been sent out is the mini box  ...

Resolved! No order update

I purchased a new contract Iphone 16 Pro Max on 19th March and I've still had no updates.

Cadams87 by Investigator
  • 310 Views
  • 5 replies
  • 10 Helpful

Resolved! Order

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.  please advise. 

Berrak by Explorer
  • 238 Views
  • 3 replies
  • 1 Helpful

Order

Hi I put in a order on 20th of March and said it will be dispatched in 48 hours. But order still not been further processed.