If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for an Apple Watch on 04/08/25 and I still haven’t received the watch or had any communications about my order since, what can I do to track my order as the usual avenues it suggests have been no help?
Anyone received any updates regarding this? Placed a pre order over the phone on the 21st and with the release on the 28th are we still expecting delivery on that day? Not pre ordered with EE before so don't know the usual dispatch times. My status s...
Ok so only a minor grievance but doesn't show EE are very competent imo. I ordered broadband a few months ago and also got 2 sim only plans. I received notification that full fibre became available so I upgraded, all seems to be working well but if I...
I ordered a new phone last week, delivered to the store as I was away. I went in without the correct id. So I couldn't collect my device. What happens next how can I receive my new device. As I have just been billed for a phone I haven't received yet...
i have ordered physical sim 3 days ago. still i am waiting and haven’t received my sim. the tracking id is not working. EE and DPD both tracking options saying it is not correct. don’t know what is wrong.
Ordered my phone on the 21st, iPhone 16, my order didn't go straight through and had to call EE customer service to double check everything, something to do with the wrong PAC Code. Man on the phone was lovely and put it all through. Phone was dispat...
Hey everyone. Is there no longer an option to pick up from the store? I can only see the option to deliver to my address. I want to upgrade my device soon, but because I live in a block of flats and am usually at work during the day, I used to pick u...
Hi EE team,I’m trying to join EE on a SIM-only plan. PAYG won’t work for me because of the 25 Mbps speed cap, and other networks are unreliable where I live. My SIM-only application seems to have been declined, but affordability isn’t an issue and I ...
A ordered a contract phone not received it only the SIM card
I have ordered an Iphone on the EE website, and got the ‘your orders just a tap away’ email, but since then (3 days ago) have not been informed about when to expect the delivery, or whether the order is going ahead. It is confusing.
