Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61687 Views
  • 118 replies
  • 15 Helpful

invoice number

hi , I got my phone in store and I have the receipt and paperwork but can't find my invoice number anywhere ,anyone help with this ? thank you 

marka21 by Visitor
  • 3096 Views
  • 12 replies
  • 2 Helpful

iPhone 17 pro

I put in for an upgrade for the iPhone 17 pro 512gb on 24/9/25 and only had ordered confirmed and no date any idea when will I get an update on delivery? 

Wingo86 by Visitor
  • 206 Views
  • 1 replies
  • 2 Helpful

Resolved! Ordered Laptop, Came With Incorrect CPU, GPU & RAM.

Order an Acer Nitro V14 with the following spec:AMD Ryzen 7 8845HSNVIDIA RTX 405016GB RAMI was sent an Acer Nitro V14 with the following:AMD Ryzen 5 8645HSNVIDIA RTX 30508GB RAM This is really poor behaviour from EE. I’ve had nothing but issues with ...

Alan16ac by Visitor
  • 326 Views
  • 2 replies
  • 0 Helpful

Re: New phone

hi can you check and see where my new phone is please 

Resolved! Past orders

How do I find out my complete history with EE?

Abimur by Explorer
  • 298 Views
  • 4 replies
  • 1 Helpful

Can't get order confirmation

Dear EE Customer Support,   I recently attempted to purchase a phone and SIM contract online through your website. During the process, I paid an upfront amount of £30, which has already been deducted from my account. Unfortunately, I have not receive...

Resolved! Where is mi order ?

Where is my order and when I will receive my phone ? 

Stela3 by Visitor
  • 180 Views
  • 1 replies
  • 1 Helpful

Resolved! Tracking number doesn’t work

I paid £30 for a phone upgrade online and was told it would be delivered within 7 days. I was giving a tracking number which worked once and now doesn’t work. I have no way of tracking my order or getting any updates. Who can sort this for me? I’ve t...