Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68876 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 17 pro max delivery

Hi my husband is a re employee and ordered though ees employee email,  he did it on the 26th dec  for orange 512,  can anyone let me know the dispatch estimate please hoping it’s not to long thank you 

Resolved! Phone Not Dispatch

I ordered a iPhone 17 256GB yesterday and i’m wondering when I should expect it to dispatch? It said it would be delivered within 3 days and order was confirmed but not yet shipped

Resolved! IPhone wrong colour

Hey folks im new to this forum but hoping I can get some help.I ordered the Iphone 17 Pro as a Xmas gift for my partner, unfortunately it has came a different colour from the one she was after. (Fairly certain I asked for Silver and its came orange) ...

Ryanfc2 by Explorer
  • 524 Views
  • 4 replies
  • 1 Helpful

Resolved! Ordered iPad

Orderd an iPad On Christmas Eve I havnt received any email to tell me that it’s been sent out ect. I have had a confirmation like saying I’ve orderd it but nothing else.

Resolved! Order Reference

EE don’t recognise order number they provided and I need it to know through EE app to track my order. It also don’t recognise the email either despite being logged in on the said email. I’m a new customer. 

Resolved! Money

I had ordered phone like 4 days ago and canceled the order but still didn’t receive my money yet 

Manjot9 by Visitor
  • 344 Views
  • 2 replies
  • 3 Helpful

Resolved! Galaxy Tablet Offer Unredeemable

I have seen other similar posts and I have the exact same issue.As part of my broadband order I have been offered a tablet for £1 but cannot redeem it.I have called EE multiple times and have raised a complaint which seems to get closed without actio...

ij001 by Investigator
  • 902 Views
  • 13 replies
  • 1 Helpful

Resolved! first time contract

Hi so i tried to make an order for a contract order for an iphone 14 as ive only just turned 18 about 6 months ago so got suggested to go for a lower phone. first off, they charged me and then said it didnt go through (although the payment came out) ...

nperks07 by Visitor
  • 441 Views
  • 2 replies
  • 4 Helpful

Resolved! Phone order

Hello I ordered for a phone. Order no. xko30******. Kindly update me on the progress and when I can get it.  Henry *****  [Mod edit: Removed personal information (full name and order number) to protect your privacy.]

hegop by Investigator
  • 600 Views
  • 6 replies
  • 4 Helpful

Delivery

Hi, I’ve tried using the app to contact but no help. I want to order the Beats Pro headphones in sandstone, but check out as a guest as I’m not with EE. It says delivery standard 2 days but then it says dispatched more than 28 days. Does this mean I ...