Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57774 Views
  • 122 replies
  • 15 Helpful

Cancelled order

Hi from EE. We've cancelled your order XKO********* - we'll refund anything you've paid upfront in the next 10 working days. [Mod edit - removed order number]

Issybibi by Visitor
  • 191 Views
  • 1 replies
  • 2 Helpful

Resolved! order

Hi I ordered a phone on  12th July  and How long do I have to wait for the approval?  sms or email ?

Zaneta72 by Visitor
  • 236 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery

Hi I ordered a phone yesterday 13th July  and was wanting to to know if it is getting delivered tomorrow 

Resolved! DPD Pin Code - Incorrect Mobile Number

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at th...

Jah8 by Explorer
  • 1187 Views
  • 7 replies
  • 6 Helpful

Resolved! No confirmation Email

I have had no confirmation of iPad Pro 13 1TB Space Black I had put down an upfront cost of £108 went through all the correct steps over the phone and haven’t had any email updates and the upfront cost money has been taken out my bank account twice  ...

Resolved! Re: Text message from “EE” or scam

I received this message saying that they have cancelled my order even though I received an email saying it had gone through and have had no email confirming.is it a scam ?a cancellation 

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Resolved! Sim swap without photo ID?

I have a birth certificate Proof of address Letters from police with my name and address on it.I partly know the email registered with the number (it’s a hide my email but I know the 2 words just not the little extra bit that Apple adds to them)I can...

Resolved! Returns

returns policy- it says you can return in 14 days, if i ordered a sim free iphone and opened it, tried to set it up and decided i didn't like it, is it okay to return within that time period even though it was opened? 

Liz151 by Visitor
  • 645 Views
  • 3 replies
  • 3 Helpful